Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.3
53 reviews
5 stars
16
4 stars0
3 stars
2
2 stars
3
1 star
32
- RLreymond lopez2 days ago2.0Customer service at its worst. Went in to open an account and was basically treated like a second class citizen. In all fairness I did not have an appointment. The manager said she would do what she could to get to everyone but made it clear she shuts it down at 11:45. I arrived at 10:00 but it became evident she would not be able to get to me by the time table she set. I went to the teller to make an appointment and was greeted by the worst attitude I’ve encountered at a bank. It’s almost as if the people working there didn’t want to be there at all.
- CSCJ SnyderDec 31, 20251.0I’ve been to this branch several times, and today was the first time I was actually able to get into line and be helped. Unfortunately, the experience was unacceptable. The first teller asked whether I was making a deposit or withdrawing cash. I said both. She told me she couldn’t help me. When I asked what she could help me with, she said only a deposit. I then waited for the second teller, who did not greet me and offered nothing remotely positive or welcoming. Throughout my transaction, the tellers continued talking to each other about other matters—what they were doing later and when they were getting off…while I stood there. When my transaction was completed, there was no closing comment, no acknowledgment, and no basic professionalism. As I was leaving, I briefly shared my concerns with the branch leader. She wanted to discuss it further, but I was in a rush and had to go. Frankly, I’ve been treated better at a McDonald’s drive-through than at this branch. After reading the Google reviews, it’s no surprise this location has two stars. I understand that tellers are often underappreciated and underpaid…I’ve managed a bank successfully myself. But this level of rudeness, disengagement, and lack of accountability would never have been tolerated under my leadership. Compensation alone doesn’t excuse poor behavior or a complete disregard for customer service. I’ve been a customer for over 15 years. That relationship will be ending next week. Truist should be taking a hard look not only at this branch, but at others with similar ratings. Culture, leadership, and expectations clearly need attention here.
- JOJustMy OpinionNov 14, 20255.0I just want to give a Huuuuuuge Thanks to the branch manager Miriam Collette!!! Miriam was patient, charismatic, thorough and honest about what she could do to help me resolve my issue. I came in 3x in one week and each time she was the same easy going, patient person with me. I never saw her get frustrated, upset or annoyed while helping me. She stayed after hours to help resolve my issue and her dedication to helping me never wavered not once! Miriam went above and beyond and then over the moon to help me! Miriam if you ever see this I just want to extend my deepest gratitude to you! There are very few people left in your industry that do what you do, how you do it! You are such a gem! Thank you! Pericles!🙏
- MCMS. CASTROOct 4, 20251.0Was at this bank earlier to make a transaction an had a horrific experience. A customer was inside the bank requesting change and the teller came out from the drive thru into the bank. She was yelling and screaming at the customer wanting to physically fight her!! Absolutely disgusting behavior, I was in complete shock when the teller came from behind the counter to get into a physical confrontation with her!! To top it off the Vice President of the bank did nothing to deescalate the situation she was right behind the teller who was screaming her name was Erlanda. She needs to be terminated and the Vice President should be terminated as well for being unprofessional. I no longer wish to bank at this location or with this bank!!
- SSShellyOct 4, 20251.0Had an issue with the drive thru teller she was unbelievable rude and disrespectful from the start. When I went inside to speak with somebody she came out from the counter to fight me telling me we can go outside with a lobby full of customers!! Very poor customer service and behavior I don’t understand why you guys would have somebody like that working there with that attitude and mindset!! The way I was treated today was unacceptable. The gentleman that was there was pleasant and trying his hardest to de-escalate the situation and kept telling the other employees to stop but they wouldn’t.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are Truist bank's regular business hours?
Truist bank is open Monday through Thursday from 9:00 AM to 5:00 PM, Fridays from 9:00 AM to 6:00 PM, and Saturdays from 9:00 AM to 12:00 PM. It is closed on Sundays.
When is the drive-through service available at Truist?
The drive-through at Truist operates Monday through Thursday from 9:00 AM to 5:00 PM, Fridays from 9:00 AM to 6:00 PM, and Saturdays from 9:00 AM to 12:00 PM. It is closed on Sundays.
What types of accounts can I open at Truist?
Truist offers checking accounts for day-to-day transactions and savings accounts for saving toward goals or emergencies.
How can I open a new account with Truist?
You can open a new account online, at a branch during business hours, or by phone. CDs must be opened in a branch. For phone assistance, call 844-4TRUIST.
How do I activate my Truist debit card?
You need to activate your debit card online to use it for digital purchases and in-person payments.
What languages does Truist bank support?
Truist bank supports English and Spanish to assist its customers.
What services does Truist provide for business customers?
Truist provides services such as business loans, cash management by appointment, trust services by appointment, and small business banking.
What nearby places can I visit before or after visiting Truist bank at 540 Village Blvd?
Near Truist bank, you can visit places like Computing Worlds Inc. for retail computer needs, the Legion WPB insurance agency, or Davinci Meeting Rooms for events and meetings.
Are there nearby financial or legal services close to Truist bank?
Yes, nearby financial and legal services include Business Service Partnership for Real Estate Agents, ECanter Lawyers specializing in medical law, and The Lending Xperts mortgage broker.
How can nearby transit and local businesses assist me when visiting Truist bank?
Nearby businesses like Quantified IT and local health services such as Elite Premier Nursing Services provide convenient options if you need tech support or health consultations before or after your bank visit. Utilizing local landmarks can also help you easily find Truist's location at 540 Village Blvd.