Truist

Reviews

• SD

  Shawn DeWolf

  Aug 15, 2025
  1.0
  This branch is terrible. Their ATM is down constantly. I don't use their drive through because it is extremely slow. Last time I was in the drive through it took 9 minutes just to withdraw cash with no other cars in the drive through. I went to the atm today it was.down of course. I went inside, I gave the teller my BUSINESS DEBT CARD and requested to withdraw money from that account. She made me sign a paper because " it was a withdraw from a business account". When I got home and checked my accounts I realized she withdrew the money from my personal account. She was rude and uncaring, I almost think she did it on purpose or just incompetence. I always.have.issues with this branch when I go inside. This is not a one time thing, mistakes happen but this bank has always been rude,slow and uncaring. I dont leave reviews like this unless I really feel it's warranted. 000 stars. There's alot of other banks out there
• CT

  Cat Truss

  May 6, 2024
  5.0
  It was very easy to open my account. Jessica Romig was professional had my account set up in ten minutes or less.
• NS

  N S

  Feb 29, 2024
  1.0
  Not a reflection of this branch, but of Truist. Love Sarah, hate Truist policies. Deposited cash to cover a bill. Paid it. Later that week, I deposited a large check from a 3rd party, which I was told would be frozen in two intervals. Absolutely fine. Didn't need it right away. Low and behold the bill I paid never went through, and I never got notification that Truist didn't release the funds to cover it! Truist "temporarily" froze and ceased payments to and from my entire account because of fraud investigation on the check. Excuse me, but you're already investigating the check, hence the 2-interval freeze, no? If not, then why are you freezing the check in the first place?! When called to investigate why no notification was given, the rep cited "technical difficulties." Does that sound like a viable excuse? I've had 3 transactions on this account. The deposits and the attempted payment. I CAN NOT TRUST YOU to let me know you didn't pay my bill. If I had an overdraft, would you not let me know either? I'm sure you'd say ofc we'd let you know. But I CAN'T TRUST YOU. Who cites tech difficulties and does NOT keep trying til u reach the customer? You could have called, text, emailed, sent mail, all of it. You are dealing with people's money. Why wouldn't you want to ensure it was communicated to show that you are dependable and that we are working on our financial relationship together? You had no problems destroying our relationship when you wanted to think it was fraud and lock me out of online banking -- still locked out even weeks AFTER you unfroze it --realizing it wasn't fraudulent. I was told by a 3rd party funds weren't received, couldn't see if my funds were out of my account and had to waste my time for a stupid policy and a complete LACK of respect, regard and consideration. Naturally, I withdrew my "large" funds that you clearly can't handle and mistrust. The only reasons I kept a meager savings is because of Sarah, the teller that assisted me at the closing of my account and the guy that helped me open my accounts (he was awesome). She was calm and kept her cool and made me laugh by the end of the interaction. Your methods, not her, are what caused me to close my largest account. I'm a sucker for nice people that actually connect with me.
• RB

  Randy Rimiler (Bama Roll Tide Bergdahl)

  Jan 20, 2023
  5.0
  No Crookz Goin 2 Gets ya MULA heres. Dats4surezz! Go od guyz and galz wif dis bank here! i gives a++ + ++ + heres. ..

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