Truist

3.1
18 reviews

About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
3511 BELL SHOALS RD, VALRICO, FL
33596, United States

Hours

Reviews

3.1
18 reviews
5 stars
9
4 stars
0
3 stars
0
2 stars
2
1 star
7
  • JJ
    Joy
    Oct 17, 2025
    5.0
    Such a great staff always helpful, knowledgeable. Really shows they care.
  • MS
    Michael Sue Wah Sing
    Oct 16, 2025
    2.0
    Thank all of you kind ladies and gentlemen for sharing your real life experiences in the banking industry I am now aware of the good banks and the rogue banks who are trying to get our business. I will continue to be the Mystery Shopper at these banking institutions. Meanwhile I would recommend TD bank of Valrico for excellent customer service, if you are not happy please ask to see the manager.
  • TJ
    Tracy James
    Jan 26, 2022
    1.0
    I have tried to conduct business here two times and both times they closed before 4:00pm. Today when I tried to go in and the door was locked, I knocked and they ignored me. I pulled up to the drive through in my car and they would not help me. I do not have these problems at the other branch.
  • CW
    Cynthia Wall
    Jan 24, 2020
    5.0
    After having disappointing results with a local Credit Union, I stopped in a SunTrust bank to 1) attempt to cash old checks issued to me from a thief on an old SunTrust account, and 2) evaluate the service I received to determine if I was interested in joining the banking world again. I had a bad experience with fraud losing over $250,000 to a couple of con artists, so I closed my Bank of America accounts and hid what remained of my money in a CU. Well, I was not able to cash the checks at SunTrust, but I did open an account with an exceptional individual who took me into her office and made my day! We swapped stories and photos as she processed my paperwork and she took a genuine interest in my life. And I in hers. This bank is top-notch. The people serving the public are professional and polite and I am happy I stopped in that day. It is a small bank so the folks working there can get to know the regulars and be friendly as well. There is a review from a few years ago re: an Indian woman with long dark hair - I have not seen her so I don't believe she still works in the bank. Everyone I've had contact with is most pleasant and very helpful. Way to go A.S.! Good Job! Five Stars!
  • MD
    matthew duncan
    Jul 14, 2018
    1.0
    used the ATM there on July 13 and the very next morning I had 140$ missing from my account, must have been a skimmer on their ATM because the charges where from California, I have not had any fraudulent charges in awhile and it happened after using their ATM

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.