Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.6
18 reviews
5 stars
6
4 stars
1
3 stars0
2 stars
2
1 star
9
- MFMoe FuggerNov 10, 20251.0Truist just seems to be always confused and unable to help. The system the employees have to work with is the problem! This is my opinion of the bank.
- SISunny IsraniJan 22, 20242.0Very unpleasant experience! Very happy to have closed my account here. I think their customer service could use some work. Would definitely advise to refrain from doing business here. I presented my driver's license which has my name, address and photo which definitely looks like me, and I was told they have to ask me verification questions since people come with fake IDs all the time. I was appalled!!! I tried telling the clerk Laura multiple times and questioned their policies but only received hostile answers.
- MMMelissa MorainDec 22, 20231.0Absolutely horrible bank!
- GBGary BrashierNov 14, 20231.0Staff repeatedly ignores requests for services typically offered to all customers (Change requests, coin wrappers, etc.). Simple deposits counted multiple times are "Short" when they count them. I am not a fan of them counting my deposits out of sight or not in full view so we can verify how they count the deposit or calculate said shortages. They are extremely slow when responding to the drive up teller and often not in the best of moods. Their displeasure is clearly written on their faces. I will more than likely start using a new location as this one is getting worse not improving.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the regular business hours for Truist on weekdays?
Truist is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. The branch is closed on Saturdays and Sundays.
Does Truist have drive-through banking hours?
Yes, the drive-through at Truist operates Monday through Thursday from 9:00 AM to 5:00 PM, and on Fridays from 9:00 AM to 6:00 PM. It is closed on weekends.
How can I open a new account at Truist?
You can open an account online, by phone, or visit a branch. Online opening lets you start immediately, though your debit card and checks will arrive by mail. Visiting a branch allows you to get a temporary debit card right away. Phone support is available Monday-Friday, 8 AM to 8 PM, and Saturday, 8 AM to 5 PM at 844-4TRUIST (844-487-8487).
How do I activate my Truist debit card?
You can activate your debit card online to start making purchases and payments using your checking account.
What types of accounts does Truist offer?
Truist offers checking and savings accounts designed for day-to-day transactions and savings goals respectively. Checking accounts accommodate transactions like debit card use, online purchases, and deposits; savings accounts help you save for emergencies or specific goals.
What products and services does Truist provide?
Truist offers checking, commercial accounts, credit cards, loans (including mortgages), online and mobile banking, personal and small business banking, personal savings, and wealth management services.
What nearby dining options are available around Truist on Ehrlich Road?
You can find several nearby restaurants including KFC, Taco Bell / KFC, McDonald's, and Little Caesars Pizza, offering convenient dining options before or after your visit to Truist.
Are there convenient transport and service locations near Truist?
Yes, near Truist on Ehrlich Road there is a UPS Access Point location for shipping needs, and multiple gas stations such as BP, Shell, and Circle K, which also offer convenience store and coffee services.
Where can I find ATMs close to Truist on Ehrlich Road?
There are several ATMs near Truist including Truist's own ATM, LibertyX Bitcoin ATM, Presto! ATM, Bitcoin ATM Tampa - Coinhub, and Coinhub Bitcoin ATM, providing easy access to cash and currency exchange.
What languages does Truist support at this location?
Truist provides services in both English and Spanish to accommodate the needs of a diverse clientele.