Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.3
28 reviews
5 stars
8
4 stars
1
3 stars0
2 stars0
1 star
19
- AMAlicia MargritzDec 27, 20251.0If I could give 0 stars I would. First this branch doesn’t answer their phone. Second when I went in to get a temporary card, they gave me one that didn’t even work. I asked her twice if it would work like a normal card, she assured me it would in every way work like a normal card. It hasn’t worked once. It keeps getting declined. I had to call Truist and they said there was a hold on the card? That doesn’t make any sense because they just issued this temporary card to me in person. She was unable to make the temporary card work and said I had to wait for the replacement debit card that’s coming in the mail, but that doesn’t work because I am traveling and need a card. Hence the temporary card. Third, one of the tellers was very nice and welcoming, the other female teller kept giving dirty looks and didn’t even greet me. Acted like I was interrupting her conversation. I’ve been on the phone for 24 mins currently trying to get my temporary card activated. Worst bank I’ve had in years.
- EBEric BurtonDec 9, 20251.0Called to get a new card over a month ago. The card never came but the pin came. Last week I went into a branch and asked for a new card because mine is worn out. Yesterday i go to use my card and its declining. Says expired. Apparently the girl at the bank reported my card as lost even though she had it in her hands. So the card is no longer usable as of yesterday A week and a half after.... So it took a week to deactivate and the card was supposed to arrive today. It didn't come. Again. This is my business account and now its costing money and I have a customer treating to sue me because they already payed for the work and i cant get on a plane to go do the job. Someone needs to get fired asap. Update 12/16. 2nd card never showed up.
- HGHillary GillespieMar 10, 20221.0I did not even want to give 1 star but it is the only way to write a review. This office has gone down hill from the previous staff. Evevyone there is rude and has no idea what they are doing. The branch manager Cecy cant even speak english. She has run off the staff and now the customers. Glad I closed my account terrible branch.
- EDEllie DimiMar 17, 20201.0Disappointed by this bank, not particularly with this location, but the bank! Go with another bank if you have the option!
- JGjorge gonzalezJun 16, 20181.0I hate come to this brand. Slowwww . Need more people . Saturday is better that guys close too
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Westchase?
The drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
What are the regular business hours for Truist in Westchase?
Truist is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.
How can I open a new account at Truist?
You can open a new account online, by visiting a branch during business hours to get a temporary debit card immediately, or by phone by calling 844-4TRUIST (844-487-8487).
What are the main products offered by Truist at this location?
Truist offers Checking, Commercial accounts, Credit Cards, Loans, Mortgage services, Online & Mobile Banking, Personal Savings, Small Business Banking, and Wealth Management.
Does Truist provide services in multiple languages?
Yes, Truist offers services in English and Spanish.
How do I activate my Truist debit card?
You need to activate your debit card online to start making digital purchases and in-person payments using your checking account.
What nearby dining options are available around Truist Westchase?
Nearby dining options include Little Greek Restaurant, Marina's Pizza & Pasta, World of Beer, China Wok, SoFresh salad bar, McDivot's Sports Bar, and ZENSHI Handcrafted Sushi, offering a variety of cuisines for a meal before or after your visit.
Are there any health-related services near Truist in Westchase?
Yes, MD Now Urgent Care - Westchase and Smile Design Dentistry Of Westchase are nearby for urgent care and dental needs.
Where can I find nearby fitness or wellness facilities near Truist Westchase?
Club Pilates is a nearby fitness studio offering Pilates classes to complement your healthy lifestyle.
Is there a convenient place near Truist Westchase to buy liquor or beverages?
Publix Liquors at Westchase and Grapevine at Westchase are nearby beverage stores where you can purchase liquor and other beverages.