TD Bank

Reviews

• SB

  Soul brother

  Aug 16, 2025
  1.0
  Horrible branch worst experience I’ve ever had in a bank never go to this location.
• JH

  Jay Hernandez

  Jul 30, 2025
  1.0
  It would be great if they had someone to answer the phone when we call but unfortunately they don’t (at least in my experience)
• LC

  liza cruz

  Jun 17, 2025
  5.0
  The staff at this Branch are amazing!!! Lizette and the tellers are VERY helpful! Thank you
• RF

  Ramsis samir Farag

  Sep 1, 2023
  1.0
  So slow, a lot of employers and no one is helping!! Worst service ever!
• SS

  SeinfeldFan

  Feb 11, 2023
  2.0
  I am going to TD bank tomorrow to CLOSE a couple of accounts because their service is far from "Legendary" as they RIDICOUSLY refer to themselves. A truly good, serious bank would not use a statement like that I travel abroad quite often most of the year, and their service is NON-EXISTING. Now I am in the US, (family, Doctors, stuff) I tried to LOG IN online, then the usual VERIFICATION routine. They send me the code to an old NON-EXISTING phone number but amazingly they DON'T GIVE you a way to UPDATE the phone number right there on same webpage - which MOST BANKS DO at this point - So that one can actually get their Verification Code and get access to my to account!!! (is that legendary service? Ha ha) Out of options, I called CUSTOMER SERVICE. Most banks can fix the problem online and pretty soon you're inside your account. NOT WITH TD BANK, it turned out the person that was helping me could not get me access and she concluded I would have to come to one the TDB branches in person to get the problem FIXED. I was not very happy and so I told her, very well, since I will be there in person, that will give me the chance to close the two accounts I have with your bank. She said 'Oh no' and I said 'oh yes' (kind of funny). WHICH I WILL DO TOMORROW. Another small example: since I travel often abroad, there isn't a way to leave a message - as with most banks - letting the bank KNOW where (Country, City, dates) I will be using their bank services from. MOST BANKS DO WANT THIS INFORMATION for security. But NOT with TDB. NO, there is not a way to leave a message like that with TDB. The explanation they gave me was, that the "system knows" where I am at all times and I should not have any problems using the cards etc. In conclusion, I really never use this bank at all anymore. I have tried using the card abroad for online transactions in the U.S, and something happens along the way, the system just ignores the whole thing and I never I get to the point of concluding the transaction. Fortunately I actually have a truly serious, LEGENDARY SERVICE bank like Charles Schwab Bank, specially when you travel abroad. Yes, I would use the word "legendary" to refer to my experience with their service!.. Communication is great, you can contact the from anywhere and whatever little hiccups may come up, are solved very quickly and courteously. I highly recommend them.

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