Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.6
54 reviews
5 stars
16
4 stars
6
3 stars
1
2 stars
2
1 star
29
- LFLaura FerreiraNov 17, 20251.0Computer system down. Waited 30 mins. Before returning home. Calling every branch to see if the computers are up yet and NONE of them answer the phone đĄ
- AHAdam HalpernSep 24, 20251.0WHO HOLDS ON CASH DEPOSITS? WORST MANAGED TRUIST BRANCH IâVE EVER ENCOUNTERED. This is the final straw. My cash & check deposits at this branch were put on âATM HOLDâ absent any explanation. The staff-person was extremely nice when we sat down today, explained the problem(s), and asked for an explanation. Itâs not her fault. The Branch âhelplineâ lady was absolutely useless. Didnât have a clue. The MARINER TRUIST ATM machine that canât process a cash deposit? Then the NEXT bank puts holds on my cash deposits without explanation & doesnât add my account properly? YES $1,200 is missing! Itâs not the first time. Again, I must waste my day showing âTRUISTâ how to do the most basic job: account reasonably for a deposit? What bank puts a hold on a small cash deposit? Is this âbankâ putting holds on MY deposits due to their machine not working properly, forcing me to cancel the deposit and RE-DO the deposit? It appears, here at another branch that it didnât return all the funds I deposited! What bank holds local checks or small checks from large commercial banks? Then, we have to go to the branch for âmaybe, possibly answersâ because thereâs no operations people who go home early? WHEREâS THE MANAGER OF THIS BRANCH?? This âbankâ has consistently demonstrated inconsistent carelessness and untrustworthiness ever since itsâ âmergerâ of BB&T and SunTrust (which Kelly (the Mariner âPersonal Senior Bankerâ said âwasnât a merger, and things have gone downhill ever sinceâ). According to one senior Spring Hill âpersonal banker,â Kelly, the âmergerâ was not a merger; but was a buyout of BB&T of SunTrust. Iâm not really sure, but being a trained commercial banker, I can assure my friends, family and colleagues to avoid this institution in itsâ entirety. Our family were happy SunTrust clients for over 20 years. Although BB&Truist doesnât show any care at all about that, I can attest that ever since that merger, âTRUSTâ has been a non-consumer oriented mess. People at this Mariner branch have lost my paperwork, havenât advocated for me in fraud situations, and apparently canât even properly accept cash deposits through their ATMs! $200 missing in action. Lastly, itâs appears this âbankâ canât even add up an account properly. Even after accounting for the deposits made, theyâre still $1,000 short with only speculative answers. Pathetic. WHEN YOU TRY TO CALL THESE PEOPLE, THEY DONâT HAVE ENOUGH PEOPLE TO ANSWER THE PHONE, ALMOST NEVER, DONâT GET BACK TO YOU AT MARINER; OR DONâT RETURN YOUR CALL IN A REASONABLE TIME FOR THEIR ERRORS (AT MARINER). THIS BRANCH & MARINER NEEDS AN OVERHAUL. The U.S. Federal Comptroller of the Currency and Florida Department of Financial Services may be the place for this information. The photos below are from one of the failed transactions at the ATM Drive-Thru at Mariner; but for some unknown reason, all my ATM Transactions AT THIS BRANCH ARE ON ATM HOLD. WHO PUTS HOLDS ON DEPOSITS WITHOUT EXPLANATION? WHO SHORTS PEOPLE $1,200 WITHOUT EXPLANATION? NO ACCOUNTABILITY AND NO ACCOUNTING ABILITY. AVOID AT ALMOST ALL COSTS.
- STselena taylorMay 28, 20251.0I had to meet my husband at this branch to pull out money before i went to work. I was in my car for less than 15 minutes before a security guard and branch manager approached my car and told me to leave. I explained the situation and the guard said itâs not his rules and the manager is asking me to leave when I still needed my husband to use the ATM. So inconsiderate and rude. I can see if I was there for an hour. But less than 15 minutes and they made me move. Will never use this branch again.
- MPMark PaganApr 3, 20245.0Great experience! I came in regarding a challenge situation with my account and I was very well taken care of. Definitely going back if I ever have any issues with my account. Thank you!
- JJJennMay 27, 20221.0Change the name and got worse when I didnât think it could .
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money youâve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way streetâa place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. Youâll have to wait a few days for your debit card and checks to arrive by mailâor you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonusâyouâll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). Weâre available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking accountâbut you'll need to activate it first. Activate your card online.
What are the Truist branch hours of operation in Spring Hill?
The branch is open Monday to Thursday from 9:00 AM to 5:00 PM, on Friday from 9:00 AM to 6:00 PM, and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
When are the drive-through hours at the Truist Spring Hill location?
The drive-through is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
What types of banking products does Truist offer at Spring Hill?
Products include Checking, Commercial accounts, Credit Cards, Loans, Mortgage, Online & Mobile Banking, Personal Savings, Small Business Banking, and Wealth Management.
How can I open a new account at Truist?
You can open an account online, in person at a branch during business hours, or by phone by calling 844-4TRUIST (844-487-8487). CDs can only be opened at a branch.
How do I activate my Truist debit card?
Activate your debit card online to start making digital and in-person payments using your checking account funds.
What languages are supported at Truist Spring Hill?
The branch supports English and Spanish languages.
What nearby ATMs can I use besides the Truist Spring Hill branch ATM?
Nearby ATMs include Truist - ATM, LibertyX Bitcoin ATM, and CoinFlip Bitcoin ATM for convenient cash access and currency exchange.
Are there any nearby dining options near Truist Spring Hill?
Yes, nearby dining options include Papa Clyde's Ice Cream, Tito's Pizza Spring Hill FL, Titos Pizza, Hungry Howie's Pizza and Subs, and El Ranchito Mexican Restaurant.
Where can I find personal care and grooming services near Truist Spring Hill?
Nearby options include Ferrera's Barbershop, Before & After Cuts barbershop, and Love Nails nail salon and beauty salon.
What other essential services are available near Truist Spring Hill for customers?
You can find Walgreens pharmacy & convenience store, United States Post Office, Advanced Pet Care veterinarian, and Western Union money transfer service nearby.