Valley Bank

Reviews

• TT

  Ter

  Sep 8, 2025
  1.0
  I had an extremely disappointing experience at this branch due to the behavior of the manager Richie Bhagwandass. Not only was he disrespectful and dismissive, but I was also given incorrect information that caused unnecessary confusion and stress. When I asked for help, the manager showed no willingness to assist and instead treated me with an attitude that was completely unprofessional. A person with such conduct should not be in a management position. Customers deserve accurate information, respectful treatment, and support when dealing with important financial matters…none of which I received here. I strongly urge the higher management of Valley to look into this branch and take action. Never in my life have I been treated this way and I hope no other customer will have to go through a similar experience.
• DL

  Daniel Lear

  Sep 3, 2025
  1.0
  This bank is terrible. I did not choose them for my auto loan the dealership did and they have been very deceptive with their practices and I think it is possibly illegal what they are doing with their auto loans. The put a cap on how much you can make as an electronic payment to the loan. If you make a large payment one month before you normal due date then you reach your monthly maximum that you can pay and your normal monthly autopay will not go through. Then they assess late fees which cannot be payed by making a payment on the account. You have to call them and pay these fees directly by saying you want to pay late fees. So the next month when you make a larger payment to pay these fees that should never have been assessed, it still does not pay the late fee and your next payment is considered late. When I called and finally got someone on the phone this person apologized and said they would have the fees waived and that they could not send me confirmation, but that I would know when I received my next bill. Well the next bill came and it has another late fee on it despite having paid my normal payment as well as a large additional payment this month. I try and call again to talk to someone and the estimated wait time is 30 mins. Do not bank with these people they do everything they can to assess fees and not allow you to pay them.
• GC

  Genevieve Cantone

  Jan 5, 2024
  5.0
  We were having an issue with our debit card from an out of state branch. Cynthia Sonny immediately resolved our issue. She was very pleasant and professional!
• JK

  Justin Knepp

  Nov 12, 2020
  1.0
  Absolutely the worst bank to deal with in my life. Please believe me when I say the website is horrible to go through. Now you cannot see past payments made but just an option to make a payment. They will not email you back and they are rude on the phone. If I wasn't so close to the end of my loan I would 100% leave this loan (car loan). I bet they will not comment on this because they honestly do not care.
• PC

  Pedro Cabrera

  Aug 28, 2020
  1.0
  I’ve never experienced customer service like that at this branch, employ with that type of attitude shouldn’t be dealing with people. Very disappointed (teller klayton Sparks #0790)

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