Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.6
35 reviews
5 stars
13
4 stars
1
3 stars0
2 stars
2
1 star
19
- RRrmocean rmoceanOct 24, 20251.0Truist, in St. Petersburg, FL, is a horrible building!! If I could give zero stars, I would. I've lived in Philadelphia, Boston, New York and hands down this set up, architecturally at Truist, is the WORST!!! The doctors office that I needed to get to for my appointment is in a connected building. I am. Handicap, and was forced to park in the truist parking garage on the 4th deck (required) and pay $15 parking fee. We walked under dangerous conditions, cars were leaving, to the third deck and got in the elevator. The parking elevator opens into a lobby, where we were required to take another elevator to the doctor's office, in a separate building. My daughter timed the entire ordeal, and it takes 10-15 minutes from the time a client parks to reach your final destination. If I were a business, I WOULD NEVER PAY TO HAVE MY SITE LOCATION IN THIS BUILDING. Horrible experience, found a new doctor because it's way too much walking if your handicap. Not to mention, they didn't really have any designated handicap spaces. My advice, bulldoze the building and make it functional.
- EJEmpress JSep 19, 20251.0Extremely Disappointed with Service at Grand Central Truist Branch I regret choosing this location for any banking services. The wait time was excessive, and when we finally received assistance, the representative seemed unfamiliar with basic procedures, specifically how to add me to an existing account. He asked for personal details like my employer and income without explaining why, which made me very uncomfortable. Only after I questioned the purpose did he clarify it was to preset information for future services. That is not how I expect my data to be handled. After an hour of waiting to sign paperwork, we were told our debit cards would arrive in 5 to 7 business days. It has now been nearly four weeks, and we still have not received them. I had to call customer service twice, and both times my husband had to be present because I was not properly added to the account. Eventually, I went to the Eagle Park branch, where staff had to call Grand Central to investigate. The representative admitted the paperwork I signed had never been submitted and was lost in the pile. That is unacceptable. Even now, on September 19, 2025, our debit cards still have not been issued. I called customer service again, and they confirmed no card request had ever been submitted. This entire experience has been frustrating and time-consuming. Banking should be efficient and secure, not a rigamarole of missteps and poor communication. Employees represent the brand, and unfortunately, this branch left a deeply negative impression. I am now reconsidering whether Truist is the right bank for us.
- BPBrandon PertileAug 27, 20255.0WONDERFUL experience and WONDERFUL staff. They have fun in here on Hawaiian Wednesdays and are bound to put a smile on your face throughout transactions!
- JSJen SmithFeb 26, 20195.0I've banked with Suntrust for years and they've been a great bank but it wasn't until today that I had an exceptional experience. I had an issue depositing an insurance check and Amanda went above and beyond to help me get the situation sorted out. I have never experienced customer service like what she did for me today. I'm so glad I went to her branch for this!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist branch's regular business hours?
Truist is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
When is the drive-through service available at this Truist location?
The drive-through is open Monday through Friday from 9:00 AM to 5:00 PM, and it is closed on weekends.
What types of banking accounts does Truist offer?
Truist offers Checking Accounts, Personal Savings Accounts, Small Business Banking, Commercial Accounts, and Wealth Management among others.
How can I open a new account with Truist?
You can open an account online, by visiting a branch during business hours, or by phone at 844-4TRUIST. Opening CDs is only possible at a branch.
How do I activate my Truist debit card?
Activate your debit card online to start making digital and in-person payments using your checking account funds.
What services are available at this Truist branch?
Services include Deposit Transactions, Business and Personal Loans, Credit Cards, Mortgage Loans, Insurance and Investment Services, Night Depository, Treasury Services, and Foreign Currency Exchange.
Is there a mobile app available for Truist banking?
Yes, Truist offers a mobile app available on both Android and iOS platforms for convenient digital banking.
What nearby landmarks or attractions could I visit when I come to Truist?
You can visit 'Visit St Petersburg, FL', a local landmark and arts and entertainment area, which offers restaurants and cultural experiences near Truist.
Are there nearby real estate agents close to the Truist branch for home buying assistance?
Yes, there are multiple real estate agents nearby such as Margarita Loran's Real Estate, Stephanie Huffman Realtor, and Pete McGahan Realtor at Keller Williams St Pete, which could assist you with property needs after visiting Truist.
What local services near Truist might be helpful for legal or financial consulting?
Nearby services include Dave Clark Law for personal injury and legal services, Defense Tax Partners for tax relief and attorney consultation, and Edward Jones for financial advising and investing.