Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.4
29 reviews
5 stars
8
4 stars
2
3 stars
1
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1
1 star
17
- PAPastor Brian AndersonNov 11, 20251.0Me and my wife went into the 1st Ave N branch to open an account because my new employer has their account with them. We walked in and was aggressively greeted with a curt " What can we do for you"? We told to have a seat. Senior relationship banker Ruben was arrogant, curt, and seemed disinterested in helping. He said my previous account with Suntrust needed to be address and wrote down a phone number on a sticky note and said called this number because we cannot help you on this end. Did not even try to help with the situation. He could care less if we opened an account or not. I do not recommend this Bank. Borderline racist experience đ đĄ
- ASAdam SnowNov 3, 20251.0Customer service was terrible. Was thinking of switching to this Bank. After today, with how I was treated. Not a chance.
- DRDeidra RobertsOct 22, 20251.0Worst bank ever. They don't know how to process something but swear that they do. Tried to say I needed to pay for something that I didn't. And one teller that was extremely sarcastic. I went to another Truist and they processed my transaction immediately. No fee.
- LLLibbySep 20, 20251.0Stingy, greedy bank with lots of fees. Was a member since 2014 when it was BBT. Wanted to close 1 checking account with attached Truist cc but could only close the cc first as I was told I had to wait until the payment to the cc went through. Emptied my checking in preparation to close it after the waiting period for paying off the cc (per Truists process). 2 days later the bank auto paid a $0 balance on my already paid off cc. Checking account was then drafted $36 causing a huge mess and a -$56 in the checking plus now a $20 credit on the cc I just paid off to close it. Went into this branch for support and branch leader Rosemary said Iâll call you on Monday or Tuesday. No phone call, called her to follow up, left a message etc. nothing. Looking back she was just trying to get me out brushing the situation off in a nice way with âIâll call youâ. No one took cared of the situation, online nor in person. I decided at that point to close every account my husband and I had which was 4 plus 4 ccs. One of them having automatic payments coming in every month. Huge loss for the bank due to being greedy with their fees and poor customer service. Side note, as I was waiting in the branch to be âhelpedâ, someone came in and said âIâm here to close my accountâ. Go to Chase instead, customer service and lack of bank fees are worth it! They are 10X better!
- OAOG ADESep 19, 20255.0Ruben at the branch is excellent! Thank you for your help!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money youâve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way streetâa place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. Youâll have to wait a few days for your debit card and checks to arrive by mailâor you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonusâyouâll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). Weâre available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking accountâbut you'll need to activate it first. Activate your card online.
What are the Truist branch's regular banking hours?
The Truist branch is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
When is the drive-through service available at Truist?
Drive-through hours are Monday to Thursday from 9:00 AM to 5:00 PM, and Friday from 9:00 AM to 6:00 PM. The drive-through is closed on weekends.
How can I open a new account at Truist?
You can open an account online, by visiting a branch during business hours, or by phone. CDs must be opened at a branch. Opening online takes a few days for debit card arrival, but branches can provide a temporary debit card immediately.
Do I need a debit card and checks, and what's the best account for me?
Checking accounts are for day-to-day transactions using debit cards or checks, while savings accounts are for saving money for goals or emergencies. Choose based on your banking needs.
How do I activate my Truist debit card?
You need to activate your debit card online before using it for digital purchases or in-person payments.
What services does Truist offer at this Saint Petersburg branch?
Services include deposit transactions, loans (business, mortgage, personal), credit cards, insurance, investment, treasury, trust, cash management, foreign currency exchange, and leasing by appointment.
What banking products are available at the Truist Saint Petersburg branch?
Available products include checking, commercial accounts, credit cards, loans, mortgage, online and mobile banking, personal savings, small business banking, and wealth management.
Are there any nearby places where I can run errands before or after visiting Truist?
Yes, nearby you can find St. Vincent de Paul CARES Community Thrift Store for shopping, BB&T bank, and Advance Auto Parts for vehicle needs. Also, Big Dan's Car Wash and Pronto Car Wash & Quik Lube are convenient for car cleaning.
Can I use public transit or find other service providers near Truist?
Nearby services include the UPS Access Point location for shipping, Nationwide Mutual Insurance Company for insurance needs, and Pettis Financial Solutions for financial services. These can be convenient stops during your visit.
What recreational or relaxation options are near the Truist branch in Saint Petersburg?
After your visit, you might enjoy local spas like Jae Chance Decadent Spa LLC or Sunshine City Massage for relaxation. Also, Free Blockbuster St. Pete library is nearby for leisurely activities.