At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Unfortunately, I did not get the name of the banker there, but I went there because there was a hold in a deposit I made and I asked the banker to please remove the hold and she refused to help. I had to go to a different truist to get help and they were able to do it. This banker at this truist was unwilling to help when I know what I was asking was possibly
VC
Vicki C
Jul 17, 2017
1.0
I WILL NEVER CONSIDER OPENING AN ACCOUNT AT THIS BANK !!! I had an awful experience with this bank MAINLY DUE TO A SENIOR TELLER, MARK INGRAM.
I was taking my great dane puppy to the vet and decided to stop at this branch and cash a check someone gave me drawn on this bank. I tried to go to the drive up window so I wouldn't have to leave my puppy in the vehicle. Mark Ingram told me I would have to come inside as I was not an account holder, eventhough I provided my license. I showed him my puppy and explained the situation but he again told me I would have to come in. To this I replied "ok, but this is a reason I would not bank with this bank" as I would not want an association with someone or someone they represent to not have care or concern over an animals safety or comfort! And yes I could have come at another time when I didn't have the puppy, but I'm a business owner and am extremely short on time as everyone is and would've appreciated the convenience of the drive thru as parking and coming inside is a waste of my time when I'm providing the necessary Identification! After parking and entering the lobby, it was very apparent I was their only business as it was empty other than employees. I went up to the counter where MARK INGRAM took my check and told me there would be an $8.00 fee to cash the check. I said "well, that would be another reason I wouldn't bank here" and He held my check up threateningly and said with a sarcastic smile "MA'AM, I DON'T HAVE TO CASH THIS CHECK!" I replied " I can go to another branch" and he slid the check back to me! I did end up cashing it without a problem at another branch but will be letting BB&T's corporate know that first of all, Mark Ingram is representing them in an unprofessional manner as you would think he would always be thinking of anyone entering his bank could be a potential customer, and I have gay friends and family, so I have no judgement whatsoever other than women do not act as ridiculously flaming as this man acts! It is definately a reflection of this business. I don't have issues with what people do on their own time but when representing a business, someone's sexual preference should not be so abundantly displayed! Secondly, Corporate should be aware that people judge other banks treatment of them as to how their associates will be treated by that bank in determining a future relationship. I don't think my associates should have to pay an $8.00 fee to access my money so I hope that "GREED" thing is working for you!! And lastly, If someone is providing the necessary government issued commercial driving license at the drive thru, they should not be inconvenienced with a requirement to come in just so you can try to badger them into opening an account, which is also something I pay attention to when considering a future business relationship! Not sure how MARK INGRAM got to a Senior teller position but he is definitely NOT an asset to the company. In fact, I'm not sure I'm going to accept checks drawn from BB&T just to avoid this situation in the future.
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Palm City?
The drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM, and Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
When is the Truist branch in Palm City open for in-person visits?
The branch is open Monday through Thursday from 9:00 AM to 5:00 PM, and Friday from 9:00 AM to 6:00 PM. The branch is closed on weekends.
What types of accounts can I open at Truist Palm City?
You can open checking accounts for daily transactions and savings accounts for saving money towards goals or emergencies. Other products include commercial accounts, credit cards, loans, mortgages, personal savings, small business banking, and wealth management.
How can I open a new account at Truist?
You can open a new account online, at a branch during business hours, or by phone. Note that certificates of deposit (CDs) can only be opened at a branch. Online account openings require waiting for a debit card and checks by mail or visiting a branch for a temporary debit card.
How do I activate my Truist debit card?
You can activate your debit card online, which enables you to make digital purchases and in-person payments using the funds in your checking account.
What services does Truist Palm City offer?
Services include deposit transactions, retail loans, credit cards, business loans, night depository, mortgage loans, insurance, investments, treasury and trust services by appointment, leasing and cash management by appointment, international and retail wire transfers, and foreign currency exchange.
Are there nearby places where I can get a haircut before or after visiting Truist?
Yes, there are several nearby hair salons such as Cost Cutters and Great Clips where you can get your hair styled before or after your banking visit.
What local dining options are near Truist Palm City?
Nearby restaurants include Olympic Taverna for Greek and Mediterranean cuisine, Manero's Restaurant offering steaks and American dishes, Hokkaido Sushi & Steak House for Japanese cuisine, and 3Natives, a health food café and smoothie bar.
Is there a wellness or spa facility near Truist Palm City?
Yes, Massage Envy - Palm City offers massage therapy, skin care, and wellness programs close to the Truist branch.
Are there other financial institutions or ATMs near Truist in Palm City?
Yes, nearby financial institutions include CenterState Bank, SouthState Bank, Edward Jones Financial Advisors, and ATMs such as BB&T ATM and Wells Fargo ATM.