Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.7
23 reviews
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12
- PMPastor Monroe5 days ago1.0I wanted try another bank for my start up business other than the one I use for personal, but the place was callous. No greeting for me as I walked in.. I got cold stares.. At any I walked up to the teller to request help in opening an account. I was instructed to have a seat she would get me help.. to make a long story short.. the business banker did not have any one she was working with and took her time coming to me.. Honestly I thought all that time I was waiting on another individual.. when she did come to me she had cold n very uninviting way of doing business… I need an extra paper I didn’t have so was told couldn’t open account… I was also told when I come back make an appointment.. That’s seems fair the appointment but the place was empty! She didn’t offer me her personal card to call or anything. Needless to say I didn’t go back.. I’ll. Just go back to my old bank.. they greet me with respect every time.
- JJjoe jobsFeb 12, 20255.0Lauren's she helped me and my wife and all our banking needs she's very helpful, thank so much keep the good work
- RPRitesh PatelJan 8, 20251.0Both cashiers at front counter are very rude…even they are not understanding what we explain and keep doing mistakes.
- JBJonathan BroedelJun 7, 20241.0Absolutely the worst. I banked here for a year and a half and had problem after problem. Every product, every service they offer has faults. The only guarantee behind this bank, is the guarantee to mess it up along the way. I can't possibly write on every issue I have with this bank, including this branch, but I finally made the intelligent choice to take my business elsewhere and closing the account took two weeks! An absolute nightmare and the perfect example of the nonsense at Truist and this branch. Service is terrible, try to get someone to help you, forget about it. Even the branch manager makes promises and can't seem to keep them. When you want something done, do it yourself, or follow up daily. They will surely forget you are a client and pay their checks. I went in person and called the branch and the call center 6 times to close the account, a complete run around. They were desperate to keep me!
- AAAPKFeb 26, 20241.0There are plenty of banks here in Lake Nona- please do not pick this one. I had an appointment with Sandra to open an account. I had to wait 15 minutes before being seen. She is not friendly and it was just an uncomfortable experience from the start. I ended up missing a document, couldn’t finish with the appointment, and had to leave. It ended up being a blessing because I chose a different bank with better customer service.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist branch hours at 13865 Narcoossee Rd, Orlando, FL?
The Truist branch is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
Is there a drive-through service available at this Truist location?
No, the drive-through services are closed every day of the week at this Truist branch.
What types of banking products does Truist offer at this location?
This Truist branch offers products including Checking, Commercial accounts, Credit Cards, Loans, Mortgage, Online & Mobile Banking, Personal Savings, Small Business Banking, and Wealth Management.
How can I open a new account with Truist?
You can open a new account online, by visiting the branch during business hours for a temporary debit card immediately, or by phone at 844-487-8487 during available hours.
How do I activate my Truist debit card?
You can activate your debit card online to make digital and in-person payments using funds from your checking account.
What languages are supported at this Truist branch?
The branch supports English and Spanish languages for customer service.
Are there nearby places where I can grab a healthy smoothie before visiting Truist?
Yes, Nautical Bowls, a smoothie and health food cafe, is located nearby and can be a great spot to grab a healthy smoothie before or after your visit to Truist.
What nearby places can I visit for some shopping around the Truist location?
Apricot Lane Boutique, a women’s clothing and fashion accessories store, is located close to the Truist branch, offering a convenient shopping option during your visit.
If I need to access other banking services nearby, where can I find additional banks or ATMs near Truist?
Near the Truist branch, you will find Chase Bank, Centennial Bank, Regions Bank, and Addition Financial Credit Union - Lake Nona, as well as Chase ATM for your banking needs.
What services does truist provide at this branch?
Truist offers deposit transactions, retail and international wire transfers, business loans, mortgage loans, insurance services, investment services, trust services by appointment, cash management, and foreign currency exchange.