Truist

2.7
31 reviews

About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
1999 S ALAFAYA TRL, ORLANDO, FL
32828, United States

Hours

Reviews

2.7
31 reviews
5 stars
12
4 stars
1
3 stars
1
2 stars
1
1 star
16
  • QJ
    Quimby Jones
    Nov 12, 2025
    1.0
    Katrina is the most disturbing customs service representative I’ve had the displeasure of interacting with. She is rude, yells at customers for simply asking questions and does not have a drop of empathy. Katrina please quit so another person with gratitude can work in your place. The interaction with you today was not only disturbing and upsetting, it made me really question Truist as a company. I would never have you speak to a customer if it was my business, you’d be in the back with a broom.
  • JM
    Jason McCabe
    Sep 3, 2025
    5.0
    The best Truist branch I've ever been to. The employees are very friendly and helpful.
  • RT
    Roman V (Turkey)
    Apr 2, 2025
    5.0
    I've been coming here for years and my mom has been here since it was Sun Trust. I've never had any issues here. Always lovely. Lobby could use some calm jazz or some sort of music.
  • AT
    Adam Taylor
    Jul 18, 2019
    5.0
    Love this bank, tellers are fantastic. Been with this branch over a decade. I’m now moving and they will all be missed.

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.