Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.0
33 reviews
5 stars
4
4 stars
4
3 stars
2
2 stars
1
1 star
22
- EDeladio dieguezOct 24, 20251.0The teller at this branch deserves a ZERO(to bad I didn’t get her name) !! Today I went to make a withdrawal and requested a cashier check and felt like I was back in CUBA a communist country. Was asked what do I need the money for ,what was my salary, got my drivers license taken away for a while, was asked what other accounts I have at the bank even though she had the information on her screen after I gave her my checking account number. Was told I need to update my wife and my signatures , was told I could not put pay to the other of CASH on the check . Was this because my last name is SPANISH . I have been banking at Suntrust/Truist now since 1996. I deserve better. And expect a call with an apology from Truist.
- RDRachel DiazSep 5, 20251.0If I could give a zero here believe me I would. I haven’t had my account for even 1 month. Apparently fraud was committed. You’d think they’d send you a text, and email or call you to let you know. Nope! We go to deposit money and nothing is mentioned about the account being locked for fraud. Now we have to wait over a week for someone to investigate so that we can access the only funds we have. They don’t give a damn if you have things to pay. It’s just the well there’s nothing we can do line. Truist banking? The only thing these people are - are THE TRUIST LIARS!
- AHAmber HullJun 24, 20251.0The only reason that they are rated a "1" is because it won't allow a 0. To start, we have banked with Truist when it was SunTrust - over 15 years. They let people steal money from your account and do not notify you. We had 3 HUGE transaction take place on the same day and were never notified. Out of state transaction (OHIO) and for amounts that are NOT normal for us. We called, the "froze" the account, submitted the claim and waited. Once the money was returned we went to get the money out of the "frozen" account only to find that another transaction had taken place. I reported it, was told that they can not stop it but once it completes, I can start a claim. The account was unfrozen without notification. I have more alerts and calls from my car dealership about a broken sensor than this business. 4 calls, 5 text and 3 emails about something that is broken, but this bank ... not a word! We did get all the money bank. Avoid this place.
- AWAL WithallJun 10, 20251.0Over 16 years as a client. I had some problems with account fraud. I did not commit the fraud. I have been trying to acquire a loan. And the bank made several personal references to my wife and myself inappropriate ones. And the bank is totally and completely prejudice about any crypto investment. These are the principles of BB&T which merged with Suntrust.
- DMDavid MinniciJun 26, 20241.0Customer service is terrible at this branch. Lacking leadership and team training.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist branch's regular in-person banking hours?
The Truist branch is open Monday to Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. The branch is closed on Saturdays and Sundays.
When is the Truist drive-through service available?
The drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM and on Friday from 9:00 AM to 6:00 PM. It is closed on weekends.
How can I open a new checking or savings account at Truist?
You can open your account online, by phone at 844-4TRUIST (844-487-8487), or at a Truist branch during business hours where you can receive a temporary debit card immediately.
How do I activate my Truist debit card?
Activate your Truist debit card online to start making digital and in-person payments linked to your checking account.
What types of financial products and services does Truist offer?
Truist offers checking, commercial accounts, credit cards, loans, mortgages, online and mobile banking, personal savings, small business banking, and wealth management services.
Does the Truist branch provide services in languages other than English?
Yes, Truist offers services in English and Spanish.
Can I make deposits or access banking services via drive-up at this Truist location?
Yes, the branch offers deposit transactions and a drive-up window service during its regular hours.
What nearby medical facilities are close to the Truist branch that I might visit before or after banking?
Nearby medical facilities include AdventHealth Care Pavilion Heathbrook, AdventHealth Imaging Center Heathbrook, and AdventHealth Medical Group Multispecialty at Heathbrook, making it convenient to handle medical and banking needs in one trip.
What dining options are available near the Truist branch for a meal after banking?
You can visit local restaurants like Tijuana Flats, Waffle House, and McAlister's Deli, all within close proximity to Truist for some delicious meals.
Are there any nearby car dealerships or automotive services close to the Truist branch?
Yes, nearby options include Porsche of Ocala, Sullivan Buick GMC, BMW of Ocala, Sullivan Cadillac, and Ocala Auto Sales if you are interested in automotive services or vehicle purchases.