Truist

Reviews

• MH

  Megan Hozey

  Nov 13, 2025
  1.0
  rude staff - including manager. The 2 star rate is correct and they truly need to do better I just moved here from Georgia and there was no “hey how are you” just very passive aggressive manager and staff lady at the glass was super rude. Older lady- I didn’t get her name however she said she couldn’t help me get my temporary card. With that being said- I am switching banks. This bank is absolutely horrible… guys please don’t go here unless you wanna get yelled at 🥲
• TS

  Thomas Chetney Sr.

  Nov 7, 2025
  5.0
  Always gives me the correct information
• SP

  Samuel Palacios

  Oct 15, 2025
  1.0
  I’ve been banking with Truist for over 30 years, and I’ve always trusted this institution — but this branch completely let me down. I came in after being told to visit in person to sign some papers regarding credit fraud. Instead of showing concern or urgency, I was told to wait 45 minutes, and told to “just call customer service” and handed a card, to get the process started. Truist is a great bank, but the people at this branch clearly don’t value customers or take ownership of serious banking issues. I hope the regional manager reads this, because no one deserves to be treated like just a number. I will never return to this location again and it cost nothing to be nice.
• LK

  Linda K.

  Oct 3, 2025
  2.0
  Stay away! Becky the manager is rude, unprofessional & could care less about building relationships and taking care of, servicing her clientele . I closed my business with this bank during the transition from Suntrust that turned into a huge debacle for many account holders. Left my safe deposit box open until I could get back to Florida. Being in Michigan for the season in 2023, my husband died unexpectantly. I left several VM @ Truist for someone to phone me, my box rental was expiring. FINALLY, after weeks, Becky, the manager called me, I explained reason for my call and very rudely she denied me to have any discussion, not listening to anything I had to say. My husband had just died !!all I wanted was an address to send my annual fee or info on how to handle this as it would be a year before returning to Florida. She "kept" insisting I had to come to the branch ( none in the north) that she could not help me over the phone, using a tone of voice as if I was bothering her. Very impatient with an ugliness in her tone of voice that I've never heard from a branch manager at any bank or anywhere else.I just wanted to know where to send my $ and what should I do. She had several closed accounts for my personal verification etc. "I understand" sensitivity & security measures that need to be taken, but the unprofessionlism "mean tone" of voice was disturbing. Doe common sense prevail? I pressed on, explaining the nature of my call AGAIN. I ask her to please check my closed accounts, verify any info she needed to resolve the problem. Finally she started verifying info & changed the mailing address of my box account????? Apparently, she has difficulty navigating conversations with request. I decided to STAY AWAY from Truist, close my box & just let it go! At least I thought!!!!! BUT...Fast Forward 2025 ..my EXCELLENT banker, Esther Moore, from another institution with whom I did business, moved to Truist. Decided to move my business with Esty. She is EXCELLENT! PROFESSIONAL! EXPERIENCED! I purchased a home very recently. At 9 a.m. the morning of "closing day" I was told the $ amount to close @ 2:00. Called Truist for wiring instructions ......Becky the manager, once again, answered the phone, and once again, in her usual RUDE manner, told me there was no one available to HELP ME, NO appts available to set up a wire transfer that day. I could come in & wait but may not be able to get it done. WHAT? I was desperate. TRUIST had my closing $ ,I've done teller wire transfers before, takes no time!!! TOLD me she would call to see if I could go to another branch... the nearest, other Truist to me 10 miles away??? Merchants is 3. I told her I had just moved my business there by following Esty & was thinking about moving the rest, but I would definitely" rethink that decision". She THEN checked my accounts. After reviewing she changed her attitude somewhat & then wanted to know why I was using a "tone" with her??? I ask her to just have Esty call me. Esty did, problem was easily resolved in a 2 minute conversation. Esty did my wire transfer @ 12:30pm , took less than 10 minutes, and I was at my closing at 1 p.m. To further the complaint , There was NO one in the waiting area of the bank, no one at the teller's post, no one in the other offices except Becky with another loan officer, talking. AND, NO cars in drive thru. What???? And I was told no one would be available? IF SHE treats me this way she probably treats her other customers & probably her employees with the same attitude.. ESTHER ( Esty) MOORE IS THE ONLY REASON I WILL DO ANY BUSINESS with Truist.
• RU

  Rafael Utrera

  Sep 9, 2025
  1.0
  When to send a wire, I had an emergency and I needed to send the money as soon as possible. There was no one at the front helping the customers I had to go and speak with a cashier I had to wait for him to finish with a customer that only needed to get a bank statement and it Took forever because he was messing up the month that the customer needed it, The bank was empty the workers were all seating at their desk with no clients and he still told me that I needed to make an appointment because they couldn’t help me today it is crazy to me. That more and more people are failing to do their job and that something as simple as sending a wire needs to be such a tedious process, was even crazier Is that the bank doesn’t let you send wires through the app or the website and forces you To go to a place where no one has the least interest in helping you, after all they are getting pay by the hour So why would they care if you’re happy or not? As of today, I’m looking for a new bank to put my money in

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