Truist

Reviews

• LS

  larissa smolen

  Oct 20, 2022
  5.0
  This place is wonderful. Very helpful and polite. Thank you.
• HA

  Henry Anderson

  Sep 5, 2022
  1.0
  On 2 September 2022, at 0900hours, just as the bank opened, I entered to ask a question about a check I wrote. 1. I do all my checking on line, though your app, I a problem to a check to delivered on the date requested. Called customer service to no help. I went the branch bank on 5475 Airport Pulling Road, Naples, Florida 34109, 9 am opening time, I arrived about 5 to 6 early. Then I was told, by the branch manager, that I could not park in front of the bank until after after opening time. I told I had business in the bank but to no avail. 2. I left there because I know, after the the above, I would get any help. So I went to 5475 Vanderbilt Road, Naples, Florida 34109. I talked to the branch manager, relayed my problem. She wrote down my Info and while i explain my situation. She stated that the check was lost, without even turning on her computer to check anything. I left with no info. I got home and called customer service and he was must helpful. He told me what had occurred and when the check would arrive. The check arrived on the 2 September late mail. This is the worst customer service I have ever had from your branch managers.
• MA

  michel alvarez

  Oct 5, 2018
  5.0
  Great customer service excellent
• VT

  Victoria Taylor

  Jul 28, 2018
  1.0
  Very POOR customer service. Called and spoke to Nina to ask why all the sudden I'm getting maintenance fees on a free checking because I never had them before and she went on to describe that if the account is less than 500 they do that YET, the account has always had less than 500 and the fee was NEVER there before! Since I relocated I wasn't able to deposit monies quick enough but held enough in there to keep the account OPEN. When I went to deposit money today the account said ZERO balance because they charged a fee to completely wipe the account out so they could close it. Pending closed. People relocate. I even called to let them know I was in the process of moving and everything was hunky dory. Now I would like my account not pending, but permanently closed SUNTRUST. Your tellers are rude through the window when we do deposits and over the phone. NINA hung up on me because she couldn't explain the fee when I asked her why all of a sudden it was appearing and not in previous months. DO not bank with them. I rarely leave reviews but this seriously deserves a ZERO!!!

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