Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
1.7
61 reviews
5 stars
9
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2
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1
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1
1 star
48
- RVRyan VergaraDec 22, 20251.0Chose to Use atm to deposit cash into my account instead of going inside branch because the service is terrible. I out 3200 dollars into the atm and it went into an error and showed that my money will be "held for safe keeping ". When i alerted staff they told "oh yea thats a new machine" and "its not their responsibility to service the atm machine and to file a claim. I needed those funds deposited for rent and they treated the situation like it was no big deal. Its been 3 days and i cant get anyone to answer the phone or return ky calls from the branch. Avoid this branch if you value your time and money.
- MAMary Jo AizcorbeDec 4, 20251.0Worst experience. I waited over an hour just to close an empty safety deposit box, so that I wouldn’t be charged for another year. Ms. Liu told me it would be a process & I had to wait. There was 1 person ahead of me which she said would take her 10-15 mins, before she took care of me. She spent an hour with them—while in between helping multiple people who came in after me and chatting with other customers and employees. When she finally called me (the bank was empty by then because she had taken care of everyone except me), the process of closing the box took less than 5 minutes. It would’ve been even quicker, but she walked away mid-process to chat with a coworker. I had to get up and go look for her. I had told her from the beginning that I had driven a long distance and had taken time off and needed to return to work. The bank closes at 5 every day, which makes it impossible to get to after work. That is the reason that I did not get up and leave. I have been with Truist bank since it was Suntrust for over 40 years. So happy that this is not my branch and I will never return here. Terrible service—very unprofessional. Horrible customer service.
- HBHerbert BeltranDec 2, 20251.0The customer service at this branch is terrible. It took me more than 45 minutes to speak with a representative inside, even though there were not many customers present to justify such a long wait time.
- UDulises diazNov 21, 20253.0Friendly but waitingntime was excessive.
- JAJose AguiarNov 12, 20251.0Should be option for 0 stars the wait time is insane with barely any customers inside the bank wait time was more than 30 minutes just to speak with a teller of course after 30 minutes the line was like 6 people waiting.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Palmetto Bay?
The drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on weekends.
When is the Truist branch at 15725 S Dixie Hwy open for in-person banking?
The branch is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and is closed on Saturdays and Sundays.
How can I open a new account with Truist?
You can open an account online, by visiting a branch during business hours, or by phone. Online applications require waiting to receive your debit card by mail or you can get a temporary card at a branch. Phone support is available Monday to Friday from 8 AM to 8 PM, and Saturday from 8 AM to 5 PM.
Do I need a debit card or checks for a checking account at Truist?
Checking accounts are designed for daily transactions such as purchases with a debit card, writing checks, or depositing cash and checks. Savings accounts are generally for saving money towards goals or emergencies.
How do I activate my Truist debit card?
You can activate your debit card online to start using it for digital and in-person purchases.
What banking services does Truist offer at this location?
This Truist branch offers checking accounts, commercial banking, credit cards, loans including mortgages, online and mobile banking, personal savings, small business banking, and wealth management services.
Are there other Truist ATMs or branches near 15725 S Dixie Hwy in Miami?
Yes, there is another Truist branch and a BB&T ATM nearby, which can be convenient for additional banking needs in the Palmetto Bay area.
What nearby health services can I visit after banking at Truist in Miami?
You can visit Spine Miami for chiropractic and physical therapy services, Lotus Care At Home for health support, or Beauty By Michelle: Med Spa & Skin Clinic for beauty and skin care treatments, all close to the Truist branch.
What shopping or repair options are available near the Truist branch?
Nearby, you can find Tires Plus for automotive and tire repair services, as well as various real estate and professional services like Palmetto Bay Center and Rolia Phinney Realtor.
How can nearby places help me with financial planning after visiting Truist?
You can consult local financial advisors such as Barry Brosius - Ameriprise Financial Services or Barry S Brosius for financial and investment planning to complement the wealth management services at Truist.