Citi

Reviews

• KD

  Katerine Damas

  Oct 5, 2025
  5.0
  Muy amable y se resolvió el problema con rapidez
• FA

  Fabrice Assemien

  Sep 29, 2025
  5.0
  ⭐⭐⭐⭐⭐ I want to thank Laura Yanes Rodriguez for her outstanding service today. She was fast, clear, and very efficient in helping me. I came in ready to close my account because I was constantly being locked out of my online banking by the fraud department. Laura quickly understood the issue, resolved it in no time, and turned my entire experience around. Thank you again for your professionalism and excellent customer service!
• EE

  Eminsa

  Jul 29, 2025
  2.0
  They lie, they didn’t send the mail they said, no calls, nothing
• YO

  Yisell Oro

  Oct 3, 2023
  5.0
  Tuve una excelente experiencia en esta sucursal con la ejecutiva de cuentas Claudia Gutiérrez. Su servicio fue excelente y demostró un gran conocimiento de los productos y sus beneficios de acuerdo con mi necesidades.
• M3

  maxmiami 305

  Sep 26, 2023
  1.0
  Me and my wife opened up a CD account, we were then told we could open up an intrest bearing saving account that we qualified for and would receive the pay out in 3 months and could take the money out at that point. Alexa Castro set up our account. After multiple account transfers to set up this account to make sure we could deposit the required 25k, we set up the account, and to my surprise what we received was nowhere near the amount Alexa told us. We waiting an additional month, nothing. I called the bank and spoke with her and she back tracked all the promises she made to me and my wife and that the amount she quoted us was incorrect. She became beligerant and loud and I asked to speak with the Bank Manager. Jorge, who I spoke with, could care even less than her, although he was more proper than she was he did little to help and seemed to side with her mostly and said it was a miscommunication. A miscommunication it was not, we were LIED to by Alexa in our face, I guess she was desperate for that commission or incentive to open new accounts. Immediately I closed all my accounts and transferred my money out. NEVER AGAIN WITH CITIBANK, THIS BRANCH ARE A BUNCH OF CROOKS, STAY AWAY!!!!!!!

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