TD Bank

Reviews

• JM

  JP Maintenance-Prop Mgnt

  Oct 30, 2025
  1.0
  If I could give this branch zero stars, I would. This isn’t just a bad day or one rude teller — this place is a complete failure of what a bank is supposed to be. I went in as an existing TD customer to open a business checking account so I could consolidate my finances. I own a legitimate, registered home repair business that’s been operating for over a year. You’d think a bank would appreciate small business clients, right? Not here. From the moment I walked in, I was treated like I didn’t belong. The staff stared at me blankly, confused, unhelpful, and openly judgmental — apparently because I came in wearing work clothes from a construction job instead of a suit. The first guy looked like he’d never spoken to a customer before. The woman next to him kept asking if I even had a business, repeating the same question three times like she couldn’t believe someone who looked like me actually ran one. Then the banker I finally sat with said she “couldn’t find” my business in Sunbiz. I explained that it’s registered with the IRS — meaning, yes, it’s real. Her response? “We’re closing, so I can’t help you.” No one mentioned they closed early when I arrived. Instead, they wasted 20 minutes of my time before announcing they were done for the day. No “sorry,” no “come back tomorrow,” not even a basic “have a nice evening.” Just cold stares. After walking out, I realized this wasn’t just me. The branch’s Google rating is 2.9 stars — and reading the other reviews, it’s obvious why. Customer after customer says the same thing: unprofessional staff, language barriers, and blatant profiling. One person wrote that the staff “only speak Spanish like they’re in their own neighborhood” and judge you by how you look. Another said they were forced to replace their card three times in three weeks because no one knew what they were doing. It’s not an isolated problem — it’s a broken culture. This branch operates like it’s in its own world judgmental 3rd world country, not a professional bank in the United States. The lack of English communication skills, basic courtesy, and banking competence is staggering. If you value your time, your dignity, or your sanity, avoid the TD Bank South Beach branch at all costs. Drive to another location where the employees actually understand what customer service means and treat all clients — regardless of how they look — with respect. This location is an embarrassment to the TD Bank brand and a prime example of how not to run a business.
• KK

  Kiki

  Oct 30, 2025
  1.0
  The most unprofessional, judgmental, and utterly clueless branch I’ve ever dealt with. I stopped by this TD Bank thinking it would be easier to keep my personal and business accounts in one place. Big mistake. From the moment I walked in, I was met with blank stares, confusion, and a level of incompetence I didn’t think was possible inside a bank. I own a home repair and renovation business. I was coming straight from a job site, so yes — I was dressed for work. Apparently, that was enough for the staff here to decide I couldn’t possibly be a legitimate business owner. The first guy I approached just stared at me for nearly two minutes before saying a single word. When he finally did, he looked lost, like he didn’t even know where he was. Then another employee jumped in, repeatedly asking me if I even had a business — as if the words “I’m here to open a business checking account” weren’t clear enough. It felt like an interrogation. “Is your business in Florida?” “But you have a business?” “You really have a business?” Over and over. The judgment was written all over their faces. When I finally sat down with a representative, she told me she “couldn’t find my business in Sunbiz.” I explained that my LLC is registered with the IRS and has been for over a year — a simple fact any competent banker should understand. Instead, she insisted she’d have to “check tomorrow” because, conveniently, they were closing. No one mentioned that when I walked in. And for the record, every TD Bank I’ve ever been to closes at 6 PM — this one apparently closes at 5, but they don’t tell you until you’ve wasted your time. To make things worse, not a single person said “have a nice day” as I left. Just the same cold, judgmental silence I was greeted with. Here’s the thing: I make $40–$80 an hour running my own licensed business. I’ve managed multimillion-dollar properties and teams larger than this entire branch staff. But because I wasn’t wearing a suit, these people treated me like I didn’t belong there. TD Bank South Beach should be embarrassed! The staff are untrained, unprofessional, and apparently unfamiliar with even the basics of business banking or customer service. If this is how they treat small business owners, I can’t imagine how they handle actual clients’ money. Do yourself a favor: avoid this branch at all costs. Cross the bridge, drive the extra 20 minutes, and talk to people who actually understand both the English language and basic human respect. This location is a complete disgrace to the TD Bank name.
• DH

  Davila Hasandoci

  Oct 11, 2025
  1.0
  I walked in the bank this morning because my debit card Apple Pay got blocked in Miami during vacation. After explaining the urgency to the teller SILVANA she told me she send a message to the ‘ risk department’ and it will take minutes to hours to solve it. I was surprised she didn’t call instead and tried to help me. I could not walk out with the card working and no cash. She seemed bothered that I asked her to call. Reading the situation I called my self as well and solved the problem. They unblocked the card in 5 min. I went back in line to withdraw cash just in case and she didn’t want to take me finding excuses like I had to wait more in one and the teller next to her told her to take me and gave her a look” what are you doing “ she took me and called the next customer right after she gave me the money while I was still there. I felt offended and told her I am still here she rolled her eyes multiple times. She gave looks at the teller next to her. Zero care for her clients and very negligent. I can tell she was new in her role but her attitude is not the culture that TD bank represents. Instead of helping me and solving my case she just wanted to dismiss me as fast as possible. I have been with TD bank since I was 18 years old and this is the worst client care I have experienced thus far.
• PG

  Paola Gutierrez

  Sep 2, 2025
  5.0
  Pedro assisted me with getting a new debit card, he was very kind and a great help!
• DJ

  Diego Jhazs

  Aug 13, 2025
  1.0
  I visited the bank today to request a new debit card, as my previous card had been deactivated due to fraud. After waiting in line for about 10 minutes (I was the only customer in line, and I understand that employees may be busy with other banking tasks), I explained my situation and was asked for my ID. The receptionist informed me that there were many records under my name and that she was unable to locate my account (which is understandable) so I offered to provide my bank account number. She responded, “Oh, we should have started with that from the beginning,” although she had never requested it earlier. She then asked me to have a seat. I waited for 30 minutes before approaching the desk again to ask if someone could assist me, as I was running late for class. The supervisor, Mr. Castorino Pizarro, told me that the staff was on their lunch break. I told him that I understood, but that customers still needed to be attended to. He then began asking me about every form of identification I might have, in a manner that came across as discriminatory (seemingly trying to determine whether I was a citizen or not) despite the fact that we are both Latino. Ultimately, he told me that he could not issue me a new debit card because my Social Security Number was not on my account. I explained that I had it with me and could provide it immediately, but he refused, stating that it would take time to update in the system. While I understand that processing may take time, I had already waited 45 minutes just to be told this. I then went to a different TD Bank branch, where my issue was resolved within 15 minutes. I received my new debit card without any problem, and everything is now working perfectly. Save yourself the time and avoid visiting this branch, the customer service here is unacceptable.

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