Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.4
54 reviews
5 stars
17
4 stars0
3 stars
1
2 stars
5
1 star
31
- JJJake JacksonNov 17, 20251.0Easily the SLOWEST bank in all of Florida when it comes to service.They work like there is only 1 person clocked in at a time. Such a joke do better.
- BBBerniceNov 14, 20251.0I called in to Truist bank excited to inquire about a financial advisor I spoke with in regards to a very large funded check, I spoke with Charlie where he laughed at my faux pas for accidentally calling the wrong bank and when I told Charlie that his customer service needed work, he hung up the phone before I could finish my sentence. Such poor behavior speaks volumes, I'll take my money elsewhere thank you Charles, but no Thank you.
- MDMandy DryburghAug 4, 20255.0I would like to give a shout out to Felicia at the Truist bank location on Hwy 98 North for answering my call apologizing for long waits and was very professional assisting me with my questions and helping me providing the information and directing me with the next best steps I needed to do regarding my situation. Amazing customer service!
- LMLucie MaysMar 18, 20205.0I have been banking here for over a year and I have never had a problem with any staff member. Quite the opposite. They have always been able to help me, no matter what the issue is. I enjoy banking here and appreciate the fact that they know who I am when I walk in.
- ACAmy CobbMay 9, 20191.0I opened my 3 accounts in the last 2 weeks. They will all be closed in the next week. The people at your N Lakeland branch. First I stood in front of a teller for several minutes before she deemed me worthy of acknowledgement. Then she was going to put my paycheck, my local business big bank check on hold for 3 days. I asked for a very small portion in cash because, hello, payday. She called a manager over and they wouldn't budge not even to make a quick call to Wells Fargo to verify funds. They told me I'd have to go to Wells Fargo. I asked where that was as this is not my side of town and I was rudely and non-verbally pointed down the street. I follow their direction to find out THEY POINTED ME TO AN ATM! I burned through most of my lunch because of them. Well ladies, I hope you had a good laugh over the way you treated me, sending me on a wild goose chase and being everything but helpful. I will be moving my accounts, all three of them, to Wells Fargo before my payday hits again.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through service hours at Truist in Lakeland, FL?
The drive-through is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
How can I open a new account at Truist?
You can open a new account online, by visiting a branch during business hours, or by phone at 844-4TRUIST (844-487-8487). Online applications take a few days for your debit card and checks to arrive, but visiting a branch provides a temporary debit card immediately.
What services does Truist offer at this location?
Truist provides various services including deposit transactions, credit cards, business and personal loans, mortgage and insurance services, investment and treasury services, trust services by appointment, and foreign currency exchange.
What types of accounts can I open at Truist?
Truist offers checking accounts for everyday transactions and savings accounts for saving towards financial goals or emergencies. They also offer business checking, personal savings, and credit card accounts.
How do I activate my Truist debit card?
You activate your Truist debit card online to start making digital and in-person purchases using your checking account.
Is there a Truist ATM nearby for convenient cash withdrawals?
Yes, there are several Truist ATMs close to this location, making it easy for you to withdraw cash or perform deposits conveniently.
Are there any dining options near the Truist Lakeland branch?
Yes, nearby dining options include Zaxby's, known for chicken and fast food, and First Watch North Lakeland, a popular breakfast and brunch American restaurant, which you can visit before or after your banking needs.
Can I find other banking services near Truist in Lakeland?
Yes, nearby banks include Bank of America and their ATMs, as well as mortgage services at BB&T Mortgage, providing you multiple options for your financial needs.
What is Truist's mission or purpose?
Truist aims to inspire and build better lives and communities through genuine care, meeting client needs, empowering teammates, and uplifting communities.
Does Truist offer mobile banking apps for easier access?
Yes, Truist provides mobile banking apps for both Android and iOS devices to help customers manage their accounts conveniently on the go.