Truist

2.2
38 reviews
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Business Details

4828 S FLORIDA AVE, LAKELAND, FL
33813, United States
(863) 868-1384
http://www.truist.com/locations
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About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
4828 S FLORIDA AVE, LAKELAND, FL
33813, United States

Hours

Reviews

2.2
38 reviews
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1 star
25
  • SC
    Sally Coughlin
    Nov 17, 2025
    1.0
    Nov 17,2025 - I haven’t been in a bank in awhile, but after today’s experience, it is clear why. The teller was so unprofessional, I wish I had gotten her name… I went through the drive thru to cash a check, (the check writer) is a truist customer. They said it would be $8.00 to cash it. I said no, I’ll just go to my bank. Then they said the check was not a good check. So if I give them the $8.00 they will cash it, otherwise not. Sure seems awful fishy to me. I said are you going to let the client know that his checks have a wrong account number on them. They said not their problem. Wow just wow, what have happened to banks and customer service? This place definitely doesn’t have it together!
  • PA
    Peyton Ahern
    Nov 17, 2025
    1.0
    Absolute trash.. was told one thing on the phone and of course in person it’s a different thing. Will drive completely out of my way to never visit this branch again.
  • ME
    M Elias
    Oct 14, 2025
    1.0
    The worst customer service I have ever experienced with one particular teller. She has on more then one occasion talked about myself to another associate as if I can’t hear what she is saying.told another associate that I had an attitude with her and she didn’t want to help me (which I didn’t but I sighed when I saw she is the one to process my deposits because she always gives me a hassle) and another time I need to do a change order which I am established client that banks weekly with them and she would do it because it was expired which I understand but when she asked another teller he told her it’s okay to do it if it’s established client and she still refused. Will never bank here personally and the only reason I come is because of my employer.
  • VK
    Vincent Kercher
    Jul 25, 2025
    1.0
    How can banks continue to operate with 1 teller and give subpar service and think this is acceptable?
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Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.