Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.7
33 reviews
5 stars
12
4 stars
2
3 stars
1
2 stars0
1 star
18
- DWDonavan winklerSep 18, 20255.0I had an issue with my bank account and the rental payment service for my apartment, and I was stressed about missing rent or getting a late charge. Kera, Natasha, Cynthia, and Joziaah at Truist jumped in right away, solved the problem immediately, and got me back on track. Their help and great service made a tough situation so much easier.
- RORob OwenSep 17, 20251.0I'm a longtime SunTrust/Truist customer both personal and business. I had POA document notarized Sept 3 2025 Heathrow branch by a helpful representative. Another POA document required 2 notarized signatures. The 1st party had his notarized at Truist in Orlando with a helpful representative. Today 9/17/25 I took that same notarized document requiring my signature to be notarized to my local Heathrow Truist branch. I was refused. The representative informed me they do not notarized POA documents. After explaining the inconsistencies, I asked for a printed copy of their rules and procedures as it relates to notarized documents. She refused. I will take that document to another branch for notarization. Once completed I'll move my business over to BANK OF AMERICA where I enjoy a low interest credit card and great, consistent service.
- BPBrandon PolleyDec 13, 20191.0Worst experience ever. Was late to work after they made me go back to my house to provide a secondary form of ID to make a withdraw. I went back and brought in a state issued card but they would still not accept the withdraw because they said they needed a passport or credit card. I had to go back to my house a third time to find what they requested. The entire time dealing with these issues, the staff was very cold, indifferent, and did not provide friendly service. I will be taking my business to the other Lake Mary branch. The service there is miles and above better!!
- SMSokho MayJul 5, 20184.0Nice and quiet. Good and quick service
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist in Lake Mary?
The drive-through at Truist in Lake Mary is open Monday through Thursday from 9:00 AM to 5:00 PM, and Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
What are the regular business hours for Truist branch in Lake Mary?
The Truist branch is open Monday through Thursday from 9:00 AM to 5:00 PM, and Friday from 9:00 AM to 6:00 PM. The branch is closed on Saturdays and Sundays.
Can I open a new account at Truist online or do I need to visit the branch?
You can open a new account online and wait for your debit card and checks to arrive by mail, or visit the branch to get a temporary debit card immediately. Certificates of Deposit (CDs) must be opened at a branch.
How do I activate my Truist debit card after receiving it?
You can activate your Truist debit card online to start making digital purchases and in-person payments with your checking account.
What types of accounts does Truist offer for managing money?
Truist offers checking accounts for day-to-day transactions and savings accounts to help you save for goals or emergencies, providing both debit card and check options.
What services does Truist provide?
Truist offers deposit transactions, loans including business and mortgage, credit cards, investment and trust services, insurance, foreign currency exchange, cash management, and night depository services, among others.
Is there a Truist branch or ATM nearby the Lake Mary location?
Yes, there is another Truist bank and Chase Bank nearby, along with ATMs for convenient access to banking services in the area.
What dining options are near Truist in Lake Mary for a meal after visiting?
Nearby dining options include Pal Campo, a Puerto Rican and Caribbean restaurant, and Crispers, both suitable choices for a meal after your visit to Truist.
Are there any fitness centers close to Truist in Lake Mary?
Yes, Koko FitClub and F45 Training gyms are nearby, so you can plan a workout session before or after your visit to Truist.
How can nearby real estate agents or services help me in conjunction with Truist's banking services?
Several real estate agents and services such as John Herndon, Denise Scheuy, Julie Scott, and Coldwell Banker Realty are nearby, providing convenient access to real estate expertise to complement Truist's mortgage and loan offerings.