Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.3
32 reviews
5 stars
9
4 stars
1
3 stars0
2 stars
1
1 star
21
- CBChris BorlandNov 21, 20255.0Ms Dickerson at bay meadows was super patient and so inviting and warm. Don't waste your time anywhere else
- LELindsay EmersonOct 6, 20251.0Went to this location in hopes of making a deposit and getting a new debit card. Unfortunately The teller was rude and talked to me like I was dumb when I asked if a temp card they gave me until the new one is recieved in the mail can be used online. I get home with the temp card to pay rent only for it to bounce with reason it’s not an active debit card. I called Truist and they say they can’t activate it as they don’t have record of the temp card being given to me. The old lost card is still active. I love Truist but the customer service needs to step it up. It’s hard to trust an establishment that is rude but most importantly doesn’t follow through with promises.
- GWGeorge WilliamsJan 8, 20241.0I set up an account with Truist last year while I was in the process of purchasing a home. Every experience has been 5 STARS except for the one today. I went to the branch on Baymeadows Road to transfer money from a prepaid debit card to my checking account and encountered the worst customer service ever. First, I was told to go outside and use the ATM for this transaction. I replied I never used the ATM to transfer money into my account before. After I explained to her step by step how the procedure was done the last several times then she says with an attitude "You want a cash advance!" Next, she asked how much I wanted to deposit. When I told her the amount, she then proceeded to ask another teller to look at her computer screen. When the other teller looks at the screen she says it doesn't matter what amount is being deposited then asks her why she even pulled that up on her computer. At this point, I see she is trying to make this transaction as difficult as possible. For what reason I do not know. Finally, after attempting the cash advance she says I exceeded my daily withdrawal limit. She then hands me my driver's license and walks away. From my past experience with Truist I know I can only make one attempt per day. She never informed me that I couldn't try again. She just rudely walked away and went back to her station. The other teller asked me if it was a prepaid debit card and before I could answer the rude teller quickly said no. I informed her that it was a prepaid debit card. I don't remember her name but she has an unforgettable birth mark on her chin.
- EWEric Whitley's WorksMar 2, 20211.0The manager of this branch has no knowledge of the customer being first. Made me wait extended amount of time to sign a check. Then gave me some B.S. that I needed something else to get her signature. B.S. I went to another branch with no questions. I also felt she was being Racest toward me. I will never go there again.
- LLLandonFeb 13, 20194.0I've had a host of trouble with Suntrust. Rampant fraud transactions requiring the closure and transfer of several accounts in a row, invalid maintenance fees for checking accounts that were linked to direct deposit accounts and were supposed to have a waived minimum balance, experience with their customer service 800 number ranging from acceptable to mediocre to awful, and very inconsistent service at local branches. Nonetheless, I'm giving this branch four stars because they have one particularly outstanding employee, Iva Tabaku, who has provided wonderful customer service for me and my wife. She persistently helped us through all of these difficulties and proactively assisted with a number of other issues. She almost single-handedly turned the horrific problems we were having around. When it comes to customer care, Ms Tabaku is an excellent exception in an otherwise disappointing banking experience and one of the few reasons we haven't been more rapid to switch to another bank.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist Baymeadows East branch hours?
The branch is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.
When is the drive-through service available at Truist Baymeadows East?
The drive-through is available Monday to Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
How can I open a new checking or savings account with Truist?
You can open an account online, by phone, or by visiting a branch. Note that CDs can only be opened at a branch.
What are the benefits of a Truist checking account?
Checking accounts are for daily transactions like using a debit card, writing checks, and depositing cash or checks.
How do I activate my Truist debit card?
You can activate your debit card online to start making digital purchases and in-person payments.
What languages are supported at Truist Baymeadows East?
Services are available in English and Spanish.
Which nearby real estate agents can I consult related to Truist's services?
Nearby real estate agents include Yanira Figueroa Realtor, Johonny Sarante, La Rosa Realty North Florida, Melissa Dills, Joseph Larsen - Realtor, Rosy Guzman Realtor, Maria Martinez De Leon Realtor, David Vargas, Claudia Outeiral Realtor, Heather OKeefe, Gisela Lizama, and Tarik Yuce.
Are there nearby places where I can grab a meal before or after visiting Truist?
Yes, you can visit nearby restaurants such as 4 Rivers Smokehouse, Black Angus Steakhouse, Hardee's, First Watch, and Chelsea's Bar & Grille.
Where can I find nearby financial or insurance services around Truist Baymeadows East?
Nearby options include Bankers Life/Securities and Tucker Tomberlin, Modern Woodmen of America, both offering financial and insurance services.
What types of products and services are offered at Truist Baymeadows East branch?
Products include checking, commercial, credit cards, loans, mortgage, online & mobile banking, personal savings, small business banking, and wealth management. Services include deposit transactions, loans, credit cards, night depository, mortgage, insurance, investment, treasury, trust, wire transfers, leasing, cash management, and foreign currency exchange.