Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.4
42 reviews
5 stars
11
4 stars
3
3 stars
1
2 stars
4
1 star
23
- JCJason CNov 14, 20251.0I opened an account here deposited several hundred dollars then a week later I go to cash a check and they sat.my account was canceled for possible fraud and that I couldn't withdraw my money and it will take 10-14 days to issue check . Thanks for wasting my time and hold up my.money in limbo right before the holidays. DONT BANK WITH TRUIST
- MHMichael HicksNov 11, 20251.0They have a new atmosphere. Nice. They tend to ignore the other issues that I have so if You're looking for a bank that listens, Truist, probably isn't for You.
- MZMohannad ZeidanOct 24, 20255.0I think it's the best branch in town. Everybody's so professional and friendly. Ms Norma is amazing.
- ASAndy SampsonJul 6, 20241.0open three accounts with this bank because I was selling a house and liked Truist money market ratings. I put 50$ dollars in each account before the house sold to set up the accounts. The day before I sold the house I went into Truist app and it said I cannot view my account and I had to call the number provided. I called the number and spent 47 mins on hold to reach a person who said they could not help me and my account was closed. I said ok, send me back the 150$. They said I would receive the 150$ back with in 14 days and a letter of explanation of why the account was closed. Three weeks later I received eight letter - four letters telling me to go to a local branch and verify who I am to keep the accounts open and four letters telling me the account is closed. I went to a local branch in Fernandina Beach and spoke with the manager. The manager said the accounts were closed and nothing he could do and that I would receive the 150$ back in 14 days. It has been now 7 weeks and no letter or 150$ refunded back. I call all the numbers customer service provided me and always the same answer - we cannot comment or tell you anything about the account or when you will receive the refund. So glad I did not put the profit from selling my rental property in this bank. Stay away, very unorganized and no one can help you including a bank manager.
- DRDamon RobinsonSep 17, 20191.0DO NOT! I REPEAT, DO NOT USE THIS BAMK!! THEY WILL MAKE YOU WAIT MORE THAN A WEEK FOR YOUR OWN MONEY! CLOSING MY ACCOUNT AS SOON AS POSSIBLE!
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the main business hours of Truist on weekdays?
Truist is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. The bank is closed on Saturdays and Sundays.
When is the drive-through service available at Truist?
The Truist drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on weekends.
What banking products does Truist offer?
Truist offers a variety of products including Checking, Commercial accounts, Credit Cards, Loans, Mortgages, Online & Mobile banking, Personal Savings, Small Business Banking, and Wealth Management.
How can I open a new account at Truist?
You can open a new account online, by visiting a branch during business hours to receive a temporary debit card immediately, or by phone at 844-4TRUIST (844-487-8487) during designated hours.
How do I activate my Truist debit card?
To activate your Truist debit card, you need to activate it online to start making digital and in-person purchases.
What types of services are available at Truist?
Truist provides services including Deposit Transactions, Retail and Business Loans, Credit Cards, Mortgage Loans, Insurance Services, Investment Services, Treasury and Trust Services by appointment, International and Retail Wire services, Leasing, Cash Management by appointment, and Foreign Currency Exchange.
What languages are supported at Truist?
Truist offers services in both English and Spanish to accommodate a broader range of customers.
Are there any nearby ATMs associated with Truist?
Yes, there is a Truist ATM located nearby which can be convenient for cash withdrawals and deposits outside of branch hours.
What healthcare facilities are near Truist that customers might visit before or after banking?
Nearby healthcare facilities include Baptist Behavioral Health - Lane Avenue Office, Mark Stich, DO, Westside Center for Clinical Research, Baptist Rehabilitation - Westside, Baptist Pharmacy, and Baptist Primary Care - Lane Avenue.
What nearby restaurants could I visit around Truist in Jacksonville?
Nearby dining options include Bono's Pit Bar-B-Q for barbecue, Cross Creek Steakhouse and Barbecue, Applebee's Grill + Bar for American cuisine, and Shay’s Ricuras Latinas food truck for Latin flavors.