TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,200 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J.
great service. always friendly. alexis helped me open a business account.
SW
Seth Williamson
Jun 21, 2025
1.0
Rude and unhelpful
SM
Shaina Murphy
Jun 21, 2025
1.0
Don't waste your time coming here. If your set on banking with TD Bank you're better off going to a different branch. The staff is rude and did not want to help. Came to open a checking account (we all know how simple that is) and was given a million excuses right off bat as to why she couldn't do it (I also had every form of document needed). I left after explaining one to many times that I had the necessary documents and opened an account the same day with a different bank.
SM
Serenity Me
Jun 2, 2025
1.0
We had a very disappointing experience at the TD Bank Normandy branch. From the moment we approached Ms. Sledge’s station, her demeanor felt off. We asked what paperwork was needed to add someone to an account, and she only mentioned “her ID and your debit card.” After providing those, she then said she needed my actual Social Security card. I didn’t have it on me, but she said I could provide something else with my SSN on it. I offered my W-2, other tax documents on my phone, and even a clear photo of my Social Security card—front and back. She said that would work.
However, after we went to the car to retrieve the phone and returned with the documents pulled up, she suddenly said she couldn’t accept digital copies and refused to print anything for us. She told us to go home or to Office Depot to print it ourselves. Why not mention that before we stepped out to get the phone?
We didn’t appreciate the tone, the lack of clarity, or the way the situation was handled. Thankfully, we went to the Tinseltown branch afterward, where the staff was incredibly kind, efficient, and had no issue helping us with the same documentation—no Office Depot trip required.
I would not recommend the Normandy branch. The Tinseltown location offers far better customer service.
What are the regular drive-through hours for TD Bank at 5665 Normandy Blvd?
The drive-through at TD Bank is open Monday to Wednesday from 9:00 AM to 5:00 PM, Thursday and Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday from 11:00 AM to 2:00 PM.
Is TD Bank at 5665 Normandy Blvd open on holidays?
TD Bank is closed on the holidays of November 11, November 27, and December 25, 2025.
Where is TD Bank located?
TD Bank is located at 5665 Normandy Blvd, Jacksonville, FL 32205, USA.
How can I book an appointment at TD Bank's Jacksonville location?
You can book an appointment via TD Bank's online booking system at https://www.td.com/us/en/personal-banking/book-appointment#/appointment-type.
What types of banking services does TD Bank offer?
TD Bank offers retail, small business, and commercial banking products and services, as well as private banking, wealth management, vehicle financing, and dealer commercial services.
What categories of services does TD Bank at 5665 Normandy Blvd provide?
This TD Bank location offers banking, ATM access, and business banking services.
What nearby financial services and banks are close to TD Bank at 5665 Normandy Blvd?
Nearby, you can find CenterState Bank and another TD Bank location with ATMs, as well as TK Tax Service & Real Reliable Rides and T & T Financial Service for additional financial services.
Are there places to eat near TD Bank at 5665 Normandy Blvd?
Yes, there are several dining options nearby, including Dairy Queen, Popeyes Louisiana Kitchen, Little Caesars Pizza, and Michelle BBQ II LLC, which you might visit before or after your banking needs.
Can customers access other services like automotive or retail stores near TD Bank?
Yes, nearby you can find automotive services like prime time automotives and RTG Motorsports, as well as retail stores such as Payless ShoeSource, Aaron's Inc., All 4 U Wireless, and Roses Express.
How does TD Bank support inclusivity?
TD Bank proudly welcomes LGBTQ customers and promotes an inclusive environment.