Truist

3.0
19 reviews

About

Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.

Location

Truist
314 E EAU GALLIE BLVD, INDIAN HARBOUR BEACH, FL
32937, United States

Hours

Reviews

3.0
19 reviews
5 stars
9
4 stars
0
3 stars
0
2 stars
2
1 star
8
  • RS
    Rob Slone
    Jun 26, 2025
    1.0
    They do not deserve one star. Been banking for over thirty years with them, back when they were Sun Bank. I had an issue today with them and was provided the worst customer service on the phone and in the branch. It is a huge pain but I will be moving my money elsewhere, they were wanting to know the purpose of my withdrawal and made it very difficult for me to move $1500.00 dollars, you would have thought it was 1.5 billion!
  • PS
    Paul Spellman
    Feb 1, 2025
    5.0
    Never had anything but great experiences with everyone at this branch. Very helpful and friendly people.
  • AO
    Aaron Ogden
    Dec 17, 2022
    1.0
    They charge $36 for their own mistake. Closed all 3 accounts. THIEVES
  • CC
    cory0127
    Feb 22, 2022
    1.0
    Worst branch I have ever been to, so disorganized. The issues had nothing to do with the merging into Truist had all to do with incompetence with a branch manager that has less knowledge than his employees. I can see why friends told me to just take the drive and go to the Wickham branch. I can see why all the other branches have better reviews.
  • LE
    Lori Endy
    Dec 4, 2021
    2.0
    Three strikes and you are out. First trip in , needed to get new checks because of an address change. Only one women could do the change, after waiting 15 minutes decided to leave, gentlemen stopped me and said he would take my information and have her call me. 3 days no response. Second trip in, to do same transaction, now a man waits on me and says they ordered the checks but with the wrong address, when I told him my address he insisted it was wrong. Made me sign a paper to the new address and then looked it up on the internet and says oh I guess you are right. Third trip in, simple cash checking, only one teller can wait on me ( multiple on suntrust side but only one on bbt/Truist side), she waits on the man in front of me then disappears behind and starts to process all kinds of paperwork and ignores me. The suntrust teller says I can take your check but then says she can’t help me, waited 10 minutes for the girl to return. Worst customer service I have received in a long time! Very disappointed I changed to this bank from my local bank in PA. I will need to reevaluate.

Frequently Asked Questions About Truist

Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.

Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks. Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.

You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)

Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP. Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account. Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.