Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.1
48 reviews
5 stars
11
4 stars
1
3 stars
1
2 stars
2
1 star
33
- BBbigge3021Oct 3, 20251.0Been a Truist customer for sometime now and this location have been thus far the WORST experience when it comes to customer service. Today (10/03/25), I went on my lunch break to deposit money into my account and first off, their ATM didn't work. So I should've known then to not go inside, but because I needed to deposit this money to pay bills, I went inside to deposit it. There were two clerks up infront, one was busy with another customer while the other clerk didn't have anyone but did tell me to give her a minute. So I waited, but after nearly 10 minutes, she didn't care to help me and instead was chatting up with another employee about their weekend. It felt like I was nobody and just wanted me to leave instead of assisting me. That's disgusting and embarrassing of how they treated their customers. So I left and had to go another Truist bank that's 5 miles away from my work, which means I was late to work and got reprimand from my boss. I will NEVER again go to this location and I'm seriously considering closing my account if this is how Truist treat their customers in other locations. Thank you this Truist in Sheridan for giving me THE WORST CUSTOMER SERVICE EXPERIENCE at a bank. THUMBS VERY DOWN/ONE STAR!!!!
- ATAna TamayoDec 24, 20245.0The bankers are friendly and do their best to please you. I have been banking in this branch for over 25 years. Never any complain.
- RVRoss VickeryJun 24, 20231.0I will be closing my truist accounts soon. They repeatedly place “holds” on my deposits and cause me real life problems. They hold tens of thousands of dollars given in good faith for 7 days causing me and my family immense stress. I do not recommend this bank and will be discontinuing my business with them and warning everyone to steer clear of this bank. The reason they hold deposits is for profit and no other reason. If they hold 10,000 customers deposits for 7 days they now earn interest from millions of dollars held while their customers struggle to survive. Do not put your trust in truist!!
- JIJp IraJun 10, 20235.0I just left the bank and if i could give 6 stars i would.Great service , fast and very professional. Carlos was fantastic. I Give him a 10 stars .
- SMStephanie MonroyJan 20, 20211.0Worst customer service ever.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are Truist's regular business hours?
Truist is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. The branch is closed on Sundays.
Does Truist offer drive-through banking hours?
Yes, the drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
What types of banking accounts does Truist offer?
Truist offers checking, commercial, credit card, loans, mortgage, online and mobile banking accounts, personal savings, small business banking, and wealth management products.
How can I open a new account at Truist?
You can open an account online, by phone, or by visiting a branch. Online applications may require waiting for a debit card by mail, while a branch visit allows you to get a temporary debit card immediately. Phone applications are available Monday through Friday from 8 AM to 8 PM, and Saturday from 8 AM to 5 PM.
How do I activate my Truist debit card?
You can activate your Truist debit card online, enabling you to make digital and in-person payments using funds from your checking account.
What languages are supported at this Truist branch?
This Truist branch supports English and Spanish languages.
Which nearby places can I visit for dining after my visit to Truist?
Nearby dining options include Conine's Grille (American cuisine), Patron Azteca (Tex-Mex/Mexican cuisine), East Emerald (Japanese cuisine), Muscle Maker Grill (American), Burger King (fast food), and Artisan Foods Catering which also offers restaurant services.
Are there any nearby ATMs close to the Truist branch?
Yes, there are multiple nearby ATMs including the Truist ATM at the location and Presto! ATM nearby, providing convenient access to cash withdrawals.
Can I find nearby shopping options around the Truist branch?
Yes, for shopping, you can visit The TJX Companies, dressbarn, Claire's, Lane Bryant, Carter's, The Children's Place, and Five Below, all located near the Truist branch in Sheridan Plaza.
What financial services does Truist offer by appointment?
Truist offers trust services, leasing services, and cash management services by appointment.