Business Details
About
Bank
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.7
34 reviews
5 stars
12
4 stars
2
3 stars
2
2 stars0
1 star
18
- ZNZero NOct 23, 20255.0Stopped into branch and spoke to tellers Brandon and Tiara about a transactional dispute. They explained the process to me, look up my accounts to make sure everything was okay. I will always go to a branch before 800 line where you are just a call and they don't care. Very pleased with this location and their assistance. Brandon and Tierra you are wonderful people and thank you for making my visits worthwhile.
- BDbenjamin doerrmannSep 5, 20251.0I've been banking with truist for over a decade, no complaints with them as a bank. My gripe is with the Main St location in Gainesville. I work near this location and visit here occasionally. Every single time I come to this location they seem understaffed and overwhelmed. I have called first on multiple occasions to make sure someone could assist me prior to coming and have had to reroute to a different location multiple times after doing so. Something needs to change here or this location should be closed. Visiting this branch over the past few months has made me consider ending my business with this Bank. Hope things change for the better here soon.
- KTKaren TapiaJul 28, 20251.0Not very friendly or helpful
- JIJoselin IturrezJul 10, 20251.0The ladies here clearly don't want to work didn't want to sell me a money order without opening an account which is weird because regardless of having an account or not I would have to pay for the money order
- SKShannan KincadeDec 20, 20211.0Horrible customer service! I paid for a safety deposit box a month early, however, they somehow misapplied the funds and sent me a bill with a late fee. I contacted them over the phone and was told they can't assist me with getting this error on their part figured out, even though I had proof of payment I could email them. They tell me I have to go back to the branch and take my proof of payment in. This is the main street branch, who doesn't answer their phone, ever. Horrible, horrible customer service all the way around.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the Truist Gainesville downtown branch's regular business hours?
The branch is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.
Does Truist Gainesville downtown offer drive-through services, and when are they available?
Yes, the drive-through is open Monday to Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.
How can I open a new account at Truist Gainesville downtown?
You can open an account online, by phone, or by visiting the branch during business hours. CDs can only be opened in-branch.
What types of accounts does Truist offer for daily transactions and savings?
Truist offers checking accounts for day-to-day transactions and savings accounts to help you save for goals or emergencies.
How do I activate my debit card from Truist?
You can activate your debit card online to start using it for digital and in-person purchases.
What services does the Truist Gainesville branch provide?
Services include deposit transactions, loans, credit cards, mortgage loans, insurance, investment and treasury services, trust services by appointment, and foreign currency exchange.
Are there any nearby ATMs for Truist in Gainesville downtown?
Yes, there is a Truist ATM located nearby which provides convenient access to your accounts outside branch hours.
Can I visit local community organizations near Truist Gainesville downtown?
Yes, nearby community services include Central Florida Community Action Agency and Genesis Family Enrichment Center, which you might explore before or after your banking visit.
Are there legal services close to Truist's Gainesville downtown location?
Yes, several law offices such as Dunham & Ingram and Galigani Law Firm are nearby, useful if you need legal consultation in the area.
How can I schedule an appointment at Truist Gainesville downtown?
You can schedule an appointment via their reservation website link provided by the branch.