Citi

Reviews

• CH

  C H

  Nov 13, 2025
  5.0
  The bank tellers here are so kind and helpful.
• KS

  Kyle Stabile

  Nov 4, 2025
  1.0
  ★☆☆☆☆ 1-Star Review LACKS ABILITY TO MAKE MANAGERIAL DECISIONS Another business run by people who seem to have zero common sense ,loyalty for long-time clients or believe we are living in a 3rd world country. SIMPLY CANNOT SEE OUTSIDE THE BOX. Yessica Gonzalez, who presents herself as upper management, showed no ability to make a sound managerial decision and clearly lacks even basic customer service awareness. Instead of helping, she made it very clear that loyalty means nothing to this bank. Yesterday, I spoke with her over the phone and made my intentions very clear. She agreed and confirmed everything. But when I showed up at the bank today, she suddenly claimed amnesia she never said any of it. No accountability, no integrity, and no interest in honoring a conversation that happened less than 24 hours earlier. To make matters worse, she refused to provide the name or contact information of the actual bank manager — a sign of either complete disorganization or intentional avoidance. When an employee won’t even identify who’s in charge, that tells you everything you need to know about how the place is run. It’s no surprise this bank is already declining in the Las Olas community. When leadership can’t be bothered to use logic, courtesy, or transparency, the downfall is predictable. Sad to say, but common sense just isn’t common anymore. I highly suggest thinking twice before trusting this bank with anything.
• BE

  Batıkan Şevga

  Nov 3, 2025
  1.0
  Terrible banking, worst experience
• TS

  Tábatha Salazar

  Jul 8, 2025
  1.0
  If I could give 0 stars, I would. Totally unprofessional, unkind, untrustworthy. I am amazed at their lack of competence. Don’t even try. Go somewhere else.
• PD

  Patricia Daich

  Jun 12, 2025
  5.0
  Camila nos atendió excelentemente Es muy eficiente y agradable muy apta para realizar su trabajo Gracias Camila

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