Bank OZK

Reviews

• TT

  Terrance Thye

  Oct 3, 2025
  1.0
  OZK has been described as having a “small town feel,” which may have been true back when they were Ozark Bank. I've had the opposite impression. Bank OZK’s policies are among the most customer-unfriendly I’ve experienced. There have been too many annoying experiences with them to list, but here's the latest two. Every check that we've written over $500 triggers a phone call verification before they cash it. The first time, sure, no problem. But after the person has been established as a trusted payee, it no longer makes common sense. They have cashed more than 10 checks this way, all around the same amount, but they still insist on doing a phone call verification every single time. If I don’t answer the phone right away, the payee is sent away and forced to return later. Even when I asked them not to do that, they told me “it’s their policy” and they would likely continue to do so. I told them it's a terrible policy, to which they indicated that it was “standard operating procedure at banks.” That’s just not true. Most banks rely on signature verification and fraud detection, not blanket call-backs every single time. Second, when we tried to update our address, they wanted my 88 year old mother to come in person. Again, most banks let you do this online or by phone with verification. In a real small town, if someone comes in ten or more times to cash a check, the bank knows them and trusts them. If the signature lined up they would cash it. In a small town, you’d just make a phone call and say hey, please update the address. I've only listed just the most recent two. There are many others, I can assure you. There is absolutely no reason to choose this as your bank. It has the feel of a small town bank- after it was invaded and assimilated into a corporate conglomerate with policies that prioritize their own interests over their customers.
• TT

  T T

  Sep 26, 2025
  1.0
  This is absolutely one of the worst banks I've ever had the displeasure of dealing with. It's nothing but complication, the service is terrible, their policies are terrible. They make absolutely nothing simple and straightforward. And, honestly, it's just the fact that they simply do not care.
• FH

  Fred Houston

  Feb 24, 2025
  1.0
  Beware: if you have a cd that matures and you don’t call them to tell them you want to renew it, the accounts reverts back to .05% without any notice. They don’t care if you take your money to a different bank. Horrible policy.
• VG

  Velma Garcia

  Nov 25, 2022
  5.0
  This is far yet the BEST BANKING EXPERIENCE EVER! They are all wonderful at this branch and their branch manager Mr. Dale is absolutely amazing! They will help you with all your needs or questions you may have and give you professional advice. They are truly the best branch of employees I’ve come to know! Thank you OZK of Fort Myers on Daniels Pkwy. 🙏🥰
• MG

  mike the hvacr guy

  Dec 31, 2020
  5.0
  Great place and very friendly staff

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