Wells Fargo Bank

Reviews

• RG

  Ruzanna Gulakyan

  Jan 5, 2026
  1.0
  This has been the worst customer service experience I have had with any Wells Fargo branch. The branch manager, Dikenia Lake, was rude, dismissive, and completely unprofessional in her attitude. Instead of providing support, she appeared indifferent and unwilling to take responsibility for errors made under her supervision. On this occasion, she delegated my application to Ms. Hardware, who made an error that caused application cancellation and complications. On a separate visit, the manager failed to downgrade my account as requested, which directly resulted in avoidable monthly service charges being applied to my account. What’s most concerning is not just the mistakes, but the lack of accountability and basic customer care. Issues were not followed through, and concerns were treated as inconveniences rather than legitimate problems. I strongly do not recommend visiting the Las Olas branch. The level of service here negatively reflects on the Wells Fargo brand and significantly damages its reputation. Customers should not have to monitor basic banking tasks to ensure staff have done their jobs correctly. Wells Fargo should seriously review the management and training at this location.
• RR

  Richard Castillero By Richard

  Mar 6, 2023
  5.0
  Pretty nice bank, always empty so u wont wait for hours like in other locations
• ZL

  Zoltan Lengyel

  Sep 7, 2017
  1.0
  Very unprofessional staff. The teller gave me the face when I tried to change $20 and $50 bills to $100 bills the third time in 10 days. I'm sorry missy, but you are a bank. Who else do you suppose to change money for me. The guy next to her told me there would be a fee associated with this transaction, but the amount will be unknown until the transaction is done, so decide not knowing the fee if I want it or not. Wow. Thanks for nothing. I don't have to be in banking to know, this is not how to treat your customer. I definitely don't treat mines this way. People like you guys, should stay away from the customer service line. You suck. Sorry, there is no better word.
• JP

  Jody Pike

  May 3, 2014
  5.0
  Excellent. This is a top-notch bank where the customers are treated with the utmost respect and dignity. It is also very efficient as can be seen as soon as you enter the front doors. You are immediately addressed and taken care of. There is one bank officer in particular that excelled at her position: Ms. Valerie Gunnoe. My wife and I were so pleased with her incomparable professionalism and efficiency that we began to compare other banking experiences, using this one as the highest metric. The result? This Wells Fargo bank is far above what you might be used to. You'd be very wise to check them out. Afterall, a bank should not just be a place where your money is kept. It should also be a place where you feel an intrinsic bond - a place where the employees make you feel just as important as other clients who have a lot more money than you or I. It should be a place where you feel that you can trust and be trusted. Just like the way it used to be... 5 Stars All Day Long.

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