Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.4
68 reviews
5 stars
21
4 stars
3
3 stars0
2 stars
2
1 star
42
- LWLisa WarrJan 2, 20262.0I am Truist customer, I wanted to open a checking account for my Grandson, I was a walk in. We had trouble opening the account online so we came into the branch for assistance. We waited for 40 minutes before we were acknowledged and was asked to be patient, there were only two people working that area. We were patient waited for an hour. When 1 person finished with the customer he had he went and started working behind the counter. We waited for 30 minutes and I went and inquired about the wait , I was advised they were taking turns behind the counter and I could make an appointment or wait and they would try to fit me in. I’m a customer just like everyone else walking in the door, why are my needs not as important???? Terrible customer service. I understand why their rating is 2.4 stars.
- DNDuy NguyenDec 19, 20251.0I open my bank account today dealt with bad customer service never coming back i dont recommend i closed my account.
- DJDan JonesDec 1, 20251.08 customers in line and one banker behind the window...and the bank manager isnt helping out at all..horrible place to bank
- MFMelissa FredrickSep 2, 20251.0This is by far the WORSE location of Truist!!! I would rather drive to Celebration where the customer service is 90% better and I don’t need to hear “that multiple people are in the lobby”…so I have to wait longer in the drive thru, sitting there after my transaction was already sent for 20 minutes????? HORRIBLE!!! You all definitely need to do better at this location!
- DRDanny RodriguezAug 8, 20255.0atencion rapida y eficiente
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through service hours at Truist Berry Town Center?
The drive-through is open Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
When is the Truist branch at Berry Town Center open to customers?
The branch operates Monday through Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on weekends.
How can I open a new account with Truist at this location?
You can open a new account online, by visiting a branch during business hours to get a temporary debit card immediately, or by phone by calling 844-4TRUIST (844-487-8487) Monday through Friday, 8 AM to 8 PM, and Saturday from 8 AM to 5 PM.
How do I activate my Truist debit card?
You can activate your debit card online to begin making digital purchases and in-person payments using funds from your checking account.
What types of bank accounts does Truist offer?
Truist offers checking accounts for daily transactions and savings accounts for saving money toward goals or emergencies.
What products and services are available at the Truist Berry Town Center branch?
Products include Checking, Commercial, Credit Cards, Loans, Mortgage, Online & Mobile Banking, Personal Savings, Small Business Banking, and Wealth Management. Services include deposit transactions, loans, credit cards, mortgages, insurance, investment and trust services, wire transfers, foreign currency exchange, and more.
Are there nearby places where I can handle money transfers other than Truist?
Yes, Western Union is nearby and offers money transfer services, which can be convenient for sending or receiving funds if you are in the area.
Where can I find places to eat near Truist at Berry Town Center?
Nearby dining options include Mia Pizza for Italian food, Bamboo Wok for Asian cuisine, ZENSHI Handcrafted Sushi, and Sunday’s Grill offering American fare.
If I need to withdraw cash near Truist, where are convenient ATM options?
Besides Truist ATMs, you can use Presto! ATM and ATMs located at nearby convenience stores like Circle K and 7-Eleven.
What other services near Truist could be helpful for personal or business needs?
Nearby services include The UPS Store 5556 for printing and shipping, MIDFLORIDA Credit Union offering loans and mortgage services, and Professional Mortgage Center for financial services.