Truist

Reviews

• MR

  Maria Ross

  Sep 8, 2025
  1.0
  Never, have I ever in the 30+ years of my life on this earth, in the United States been told by a teller that I could not DEPOSIT money into an open bank account. My husband attempted to deposit money into his grandmother’s account because she is elderly and cannot use Zelle. The teller was so focused on informing my husband and I, that he could not give us her bank information, that he did not listen to our simple question despite us neither needing her information nor having asked him for her information. I would be confused but I believe I know and understand that this was a clear indication of profiling. I highly recommend banking elsewhere, anywhere else.
• KE

  Kathy Edmundson

  Mar 1, 2022
  1.0
  Horrible bank and service. Deposited a cashiers check from Wells Fargo. Truist is going to hold the money for 10 days before available. What a farce!!
• SC

  Samuel Carrion

  Nov 23, 2021
  1.0
  Completely terrible service, I had an employee hang up on me after I spent 30 minutes waiting for a little issue. I had to wait another hour just to talk to someone else to transfer me to another person just to say they couldn’t help me.
• VS

  Veronica Shuttlesworth

  Nov 14, 2020
  1.0
  If I could put Zero stars I would! I made an appointment to talk to one of the banker about what steps I should make to help improve my credit score in order to qualify for a loan to purchase a house. My bankers name was Enza. I arrived on time and when I got there she was finishing up her appointment and instead of approaching me and inviting me into her office she instead went back to her office and proceeded to have a 15 minute phone call. When she was finished she called my name and the first thing she said to me was hello Veronica I have few minutes to talk with you before my next appointment like my time wasn't valued at all. Within the first 60 seconds of talking with her and telling her what my credit score was she quickly told me that she doesn't deal with anyone with a score under 620. I was completely turned off by her attitude and told her well thanks anyways and left. So my impression is unless you already have really good credit or lots of money nobody at SunTrust wants to talk to you. I will say though the people that run the drive through are very polite and have great customer service. You might need to fire your bankers and promote you tellers if you ask me!
• RL

  Ritesh Lakhan

  Jul 25, 2019
  1.0
  The banker named Maureen is horrible, very rude and disrespectful. She’s always in a rush to get you out of there, straight up unprofessional. She’s lazy and uncaring. I hope she gets fired. I’m not the only one who noticed this, I will make sure all my friends cancel their accounts. Maybe this is the reason Suntrust gets all the bad reviews for this location, it’s cuz of her...

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