Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.5
24 reviews
5 stars
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1 star
14
- ELE LoDec 18, 20251.0This bank sucks. Atm stole my card for no reason when depositing a check. I didn't put in the wrong PIN and I didn't hit any wrong buttons. Transaction was almost completed when it spit my check out and took my card for "safe keeping " Safe from who? Me? Then I go to pick the card up at the window which I've done 2 or 3 times in the past when I left it in the machine and they can't do it. Apparently they outsource atm machines to another company. I deposited my check via my app but that isn't the point. No help customer service wise. Why should I have to go in and apply for a temporary card when I did absolutely nothing wrong? Corporate BS. Thanks truist. I'll be canceling my account as soon as I have time off from work because I really don't have time. So I'm waiting a week for a new card and frankly I don't know why.
- SBShannon BOct 15, 20255.0***UPDATE: Turns out it was a buddies mom who just lost someone and is also dealing with a lot. This is a lesson in mental health. Her pain is so strong that it transferred to me. I know this. It's OK. I hope she gets a real good hug today. Please retrain this staff. They are all struggling because of the town and world we all live in.*** I've removed names. You have lost a customer for life. I will tell everyone ever I've met and will meet in the future NEVER to bank with Truist. Your employees do not care about human beings in this location. (I really hope you heal yourself one day, it's not OK to make people feel the way you made me feel this afternoon. You've probably been doing it your whole life and no one has spoken up. Then you met me again today. I bet you didn't remember me from last time, but I remember you and how much time my money was held up because you didn't listen to me then either. It's OK though. I really hope you learn something from this. I know I did! Never bank with truist again!) They should not be in customer facing positions. Branch mgr only came out of his office when other bank customers came in. I went into his office 2 times to ask him to help me out, but no. He went with apathy. That's fine too. Truist will never see another dime from us or anyone we know from this day forward.
- VVVanessa Castro VieraAug 12, 20251.0WORST BANK!!! been trying to cancel a credit card with them for over 3 year and still get charge I have paid over $500 to close an account .. this bank is a JOKE then after closing my account I get a check in the mail for $26 to later get a letter in the mail stating that I owe $8.00!!! JUST RIDICULOUS good luck closing an account with them!
- KHKaren HernandezAug 21, 20245.0Crissy set menuo with my Business Bank Account very knowledgable
- DMDoug manningJul 19, 20215.0Always are up front about accounts..went thier to get my nephew a student account..customer service is on point. Everyone is friendly, atm 24hr
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours at Truist on weekdays?
The Truist drive-through is open Monday to Thursday from 9:00 AM to 5:00 PM, and on Friday from 9:00 AM to 6:00 PM. It is closed on Saturdays and Sundays.
Can I open a new Truist account online or do I need to visit a branch?
You can open a new account online and wait for your debit card and checks by mail, or visit a branch to receive a temporary debit card immediately. Truist CDs can only be opened at a branch.
How can I activate my Truist debit card?
You can activate your debit card online to start making digital purchases and in-person payments.
What types of accounts does Truist offer for managing money?
Truist offers checking accounts for daily transactions and savings accounts to save money for goals or emergencies.
What are Truist's general business hours?
Truist is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday until 6:00 PM, and closed on Saturday and Sunday.
Which nearby places can I visit after banking at Truist on Manatee Avenue?
After your visit to Truist, you can check out nearby places such as Chick-fil-A for a quick meal, Walgreens for pharmacy needs or cosmetics, and the BB&T Mortgage office for additional financial services.
Are there other financial services near Truist on Manatee Avenue?
Yes, Unique Taxx And Accounting and several real estate agencies like Cheryl Roberts Real Estate and Michael Saunders & Company are nearby for various financial and real estate needs.
If I’m visiting Truist, where can I find a nearby ATM or bank?
Besides Truist itself, you can find ATMs and banking services at nearby locations like Bank of America Financial Center and Regions Bank.
What services does Truist offer for small businesses?
Truist provides services including business loans, business checking accounts, and cash management by appointment, designed to support small business banking needs.
How can I schedule an appointment with Truist?
You can schedule an appointment by visiting the reservation URL provided by Truist's website for convenient in-branch or service appointments.