Bank OZK

Reviews

• CC

  Christopher Couch

  Apr 15, 2025
  2.0
  Went to open an account and waited and waited and waited. There were no customers. I asked after waiting for a long time for some help and they said someone would be out to help. After waiting again for a long time and still no customers, I saw 5 bank staff personnel just starring at their computers and one dusting their office. Needless to say I left and went to a different bank. Very frustrating. No customer service.
• TF

  The Echeverria Family

  Nov 17, 2022
  1.0
  OZK bank discriminates worst bank ever not recommended at all! I brought in my SSN, FL DL and my USCIS authorization card I work for the school board of my county and still they wouldn't allow my account because I am Mexican! They said something about having direct deposit and they would give $350 not even that and I had a direct deposit over $1100 they asked for and nothing.
• ML

  Manna Tea LLC

  Nov 1, 2022
  1.0
  Never have I ever been treated so disrespected and rude. I have had 3 accounts since 2018. Their clover rep and account was horrible, but i gave them the benefit of doubt since they are a separate entity. Due to their primitive lack of technology, I had to stop business banking with them. I kept my personal with them out of pure convenience/laziness. In 4 years, I have never been able to consistently access my account online. Today, when I tried and failed to access my online account, I called as usual but they couldn't verify my identity. They said I had to verify it in person after repeated lengthy holds and 30 minutes on the phone. I rush over to the closest branch and arrive at 402pm. There are customers inside and 3 employees. So, I call and explain that I don't need to make any transaction, just verify my identity for online banking. No one could be bothered to assist me. The drive thru employee (drive thru is open til 6pm) couldn't tell me whether she could assist me thru the drive thru. She had me continue to stand out front in the hot sun waiting for a banker that never came. I asked her if I could close my account thru the the drive thru window and she said yes. So, I drove around to close my account at the drive thru window after 4 yrs of working with them. The banker that was supposed to come to the door and never did, surprise he had to help close my account. I would normally never consider cursing out a bank employee. But the blatant disrespect and rudeness after standing out in the hot sun...I couldn't hold my tongue :(
• CD

  Chris D

  Jul 16, 2021
  5.0
  Awesome bank to deal with, more like the old time banks where everyone knows your name.

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