Business Details
About
BankTruist
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
Location
Hours
Reviews
2.5
24 reviews
5 stars
9
4 stars0
3 stars0
2 stars
1
1 star
14
- KRKaren RobinsonAug 11, 20251.0While I like the convenience of the bank and they try to give good customer service, for what ever reasons they aren’t dependable at getting things done that they say they will do.
- NDNatalie DavidsonJan 14, 20255.0Beautiful branch and always helpful staff. Juan is excellent and very time efficient. As a bonus there is a comfy couch if you have to wait although I’ve never waited long at this branch.
- DBdoug butoApr 27, 20241.0Wait time at drive-through is brutal And I am the only one there
- AMAmy f MApr 25, 20241.0Agree with last review.the worst tellers they act like you are bothering them. Went thru drive thru only to sit there for 8 minutes then a lady pulls up teller took care of her and still left me waiting. Just can't believe why are they so rude!!! Your job isn't hard
- JZJuana zavalaDec 7, 20181.0I went in yesterday with my younger brother he had some fraudulent card issues and we wanted to get more information on his claim case. We were directed to Jenni Castritinni (sorry if I misspelled the last name). She was looking over the case my brother asked his questions. I asked why are they still charging him for a disputed transaction. She rudely said “I’m not allowed to discuss this with you.” When my brother was right next to me and I was simply asking because I was concerned and confused for him. He’s my younger brother and I’ve had experience with fraud issues before. I’m no expert but I was concerned for him and I understand there’s privacy policies. So my brother had to repeat what I had just asked her for her to answer the question. I was so offended and honestly felt stupid that I had to tell my brother what to ask her. So I asked her another question and again she responded very rude saying, “I already told you I can’t discuss anything with you since your name is not in the account and I’m not going to do this with you if he wants to ask me something he can himself I’ll bring out my manager now because I’m not doing this with you!” As she was walking away I said “Goodbye”and Jenni responded back saying, “Peace out.” I was appalled and at that point angry. The manager came and she was no help at all either. I asked her my questions and the manager ignored me looked at my younger brother and asked, “are you going to speak for yourself?” My brother responded back saying yes. I just don’t understand why we were treated that way. What if i happened to be his mother and not his older sister? The way she treated us was disgusting and unprofessional. I just don’t understand how these older women had treated us. The branch itself is beautiful inside but the service we received was uncomfortable and unacceptable. We still had questions about his case so we decided to head over to the branch in front of Coconut point where this young gentleman helped us and reassured us. We left with our questions asked and with reassurance how we should of left in the first place. If you’re a young adult and have issues with your card please don’t go to this specific branch save your time. You will get treated with disrespect and won’t receive no help at all.
Frequently Asked Questions About Truist
Do you need a debit card and checks? A safe place to save money you’ve earned? Or both? Check out our checking and savings account options to find the best one for you.
Checking accounts are used for day-to-day transactions, like buying something online or at a store with a debit card, sending money digitally, writing a rent check, or depositing cash and checks.
Savings accounts are more of a one-way street—a place to deposit money to save up for a goal or emergency fund.
You can open your new account any way you want. (Note that Truist CDs can only be opened at a branch.)
Online: Get started right away by opening your account online. You’ll have to wait a few days for your debit card and checks to arrive by mail—or you can visit a branch to get a temporary debit card ASAP.
Branch: Visit a branch near you during business hours to open your new account. Bonus—you’ll walk out with a ready-to-use temporary debit card with your new checking account.
Phone: Call us at 844-4TRUIST (844-487-8487). We’re available Monday through Friday, 8 am to 8 pm, and Saturday, 8 am to 5 pm.
How do you activate your debit card?
A debit card gives you the freedom to make digital purchases and in-person payments using the cash in your checking account—but you'll need to activate it first. Activate your card online.
What are the drive-through hours for Truist in Bonita Springs?
The drive-through is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
When is the Truist branch in Bonita Springs open for in-person banking?
The branch is open Monday to Thursday from 9:00 AM to 5:00 PM, Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
How can I open a new account at Truist?
You can open an account online, visit a branch during business hours for immediate debit card issuance, or call 844-4TRUIST for assistance. Note that Certificates of Deposit (CDs) can only be opened at a branch.
What types of accounts does Truist offer?
Truist offers checking accounts for everyday transactions and savings accounts for saving towards goals or emergencies.
How do I activate my Truist debit card?
You can activate your debit card online to start making in-person and digital purchases using your checking account funds.
What languages are supported at the Truist Bonita Springs branch?
Services are available in both English and Spanish at this location.
What nearby places can help me access additional Truist services?
There is a Truist ATM nearby which you can use for quick cash withdrawals or deposits outside of branch hours.
Are there any nearby retail options to visit before or after your banking appointment?
Yes, you can visit Tom James Company Naples Fort Myers for men's clothing or A-1 Vacuum Depot Superstore for household appliances, both located near the branch.
What local wellness options are near the Truist branch in Bonita Springs?
Nearby wellness centers include Spavana Skincare, Healing Hands of SWFL massage therapy, and Massage Ylan, perfect for relaxation after your banking needs.
Can I schedule a personal appointment for specialized banking services at Truist?
Yes, you can book an appointment online through their reservation system for services like trust or treasury consultations.