Bank OZK

Reviews

• TT

  T T

  Sep 26, 2025
  1.0
  OZK has been described as having a “small town feel". This may have been true back when they were Ozark Bank, but, at this point, nothing could be further from the truth. Bank OZK’s policies are among the most customer-unfriendly I’ve experienced. There have been too many annoying experiences with them to list, but here's the latest two. Every check that we've written over $500 triggers a phone call verification before they cash it. The first time, sure, no problem. But after the person has been established as a trusted payee, it no longer makes common sense. They have cashed more than 10 checks this way, all around the same amount, but they still insist on doing a phone call verification every single time. If I don’t answer the phone right away, the payee is sent away and forced to return later. Even when I asked them not to do that, they told me “it’s their policy” and they would likely continue to do so. I told them it's a terrible policy, to which they indicated that it was “standard operating procedure at banks.” That’s just not true. Most banks rely on signature verification and fraud detection, not blanket call-backs every single time. Second, when we tried to update our address, they wanted my 88 year old mother to come in person. Again, most banks let you do this online or by phone with verification. In a real small town, if someone comes in ten or more times to cash a check, the bank knows them and trusts them. If the signature lined up they would cash it. In a small town, you’d just make a phone call and say hey, please update the address. I've only listed just the most recent two. There are many others, I can assure you. There is absolutely no reason to choose this as your bank. It has the feel of a small town bank- after it was invaded and assimilated into a corporate conglomerate with policies that prioritize their own interests over their customers.
• MR

  Marianne Rogers

  Jun 19, 2019
  5.0
  Exceptional service, knowledgeable Staff, a pleasure to bank with!
• RD

  Robert Ducharme

  Sep 28, 2017
  5.0
  GREAT bank, the best service !!

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