Business Details
About
BankATM
Citi is a financial services company, which offers a range of financial products and services, including Citi’s digital banking services, mortgage products, personal loans, and small business banking products and services, Citi Cards’ credit card offers, and Citi Personal Wealth Management’s investment products and services. Deposit and Lending products are offered by Citibank, N.A. NMLS ID 412915 Equal Housing Lender and Member FDIC.
Location
Hours
Reviews
2.2
174 reviews
5 stars
47
4 stars
5
3 stars
3
2 stars
3
1 star
116
What are people saying?
AI-generated from recent customer reviews
Long Wait Times
Customers consistently reported unacceptably long wait times, often exceeding an hour, with many expressing frustration over the lack of staff to assist.
Customer Service Issues
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and disorganized.
Staff Competence
Several customers noted that staff members appeared inexperienced or untrained, leading to unresolved issues and dissatisfaction.
Mixed Experiences with Staff
While some customers praised individual staff members for their helpfulness, many others reported negative interactions with various employees.
Branch Management
Reviews indicated a lack of effective management, with complaints about the overall organization and responsiveness of the branch.
- DKDaniil KurganovSep 30, 20251.0This is the worst office of Citi bank. Huge queues, they can’t solve any problem, and managers instead of helping customers, talk on the phone! Also, many managers do not know how to perform some functions, and they say that they are new staff, so we don’t know how yet! Maybe we should train the staff first, and then put them in the workplace?
- URUr RaSep 26, 20251.0Disappointing service,simple transaction take a lot time
- IMIsaac MillerJul 28, 20251.0One person at the cashier. 20 persons on line. Still waiting in line after 25 minutes
- KRKevin RussellJun 15, 20255.0Their bankers are very friendly. They help you in any way possible!
- NSNicole SuarezFeb 24, 20241.0Horrible branch ,wait time long and the older teller at the front to the left side with blue eyes and a heavy accent , has a tremendous attitude and a problem with every customer that comes in does not make the experience any better . It’s a disgrace to have an employee like that at the front greeting customers and attending them .Management should do a better job when hiring staff .
Frequently Asked Questions About Citi
What financial products and services does Citi offer at this location?
Citi offers digital banking services, mortgage products, personal loans, small business banking products, credit cards, and investment products through Citi Personal Wealth Management.
What are the opening hours of Citi on weekdays?
Citi is open from 10:00 AM to 5:00 PM Monday through Friday.
Is Citi open on weekends?
Citi is open on Saturdays from 10:00 AM to 2:00 PM and closed on Sundays.
Are there any holidays on which Citi is closed?
Yes, Citi is closed on November 11, November 27, and December 25, 2025.
Where is this Citi location situated?
Citi is located at 2750 Aventura Blvd, Aventura, FL 33180, USA.
How can I contact this Citi branch?
You can contact Citi at this location by calling +1 786-284-1870.
What is the website for Citi if I want to learn more or explore their offerings?
You can visit https://www.citi.com/ to learn more and explore their financial products and services.
Is there a convenient public transit option near Citi at Aventura Blvd?
Yes, the Aventura Mall Bus Terminal is nearby, making it convenient to access Citi using public transportation.
Are there any dining options near Citi where I can eat before or after my banking visit?
Nearby restaurants include Raw Juce (a smoothie and juice bar), Chili's Grill & Bar, Luke's Lobster Aventura (seafood), and It's Just Wings for chicken wings.
What nearby stores can I visit for shopping after handling my banking at Citi?
You can visit nearby stores such as Mango (clothing), Burberry (designer clothing and accessories), Burlington (clothing and department store), Roche Bobois (furniture), Artefacto (furniture and clothing), and Toys"R"Us for toys.