Wells Fargo Bank

3.0
3 reviews
Wells Fargo employee helping two people

About

ATM
We’re here for you in Hockessin, DE to help support your financial goals with personalized attention and empowering everyday banking with self-service tools you can count on. Stop by or make an appointment. Deposit products offered by Wells Fargo Bank, N. A. Member FDIC.

Location

Wells Fargo Bank
7270 Lancaster Pike, Hockessin, DE
19707, United States

Hours

Reviews

3.0
3 reviews
5 stars
1
4 stars
0
3 stars
1
2 stars
0
1 star
1
  • GF
    Green Lawn Farm
    Apr 14, 2022
    1.0
    The bank manager never returns calls or is on vacation. There is apparently only one person who knows anything at this branch. And after receiving a credit card in the mail a few years ago which I never applied for it makes me wonder why anyone trusts this bank with their money. They are multicultural and deserve extra credit for that.
  • DD
    Don Dakota
    Aug 15, 2016
    3.0
    I've been banking at this location since before I moved to delaware. At the time it was called "Delaware Trust", then became CoreStates, then First Union, Wachovia, and ultimately WellsFargo, and although I still do most of my banking with WF, I've been very disappointed with the customer service I've gotten there. On one day I stopped in to make a small withdraw as I was running short of cash on hand and showed a valid ID to the teller, I also told the teller I was having trouble standing and would need a place to sit down if there was going to be a delay. She didn't seem concerned at all with my physical distress caused by pain of standing and in the past I was always offered personal assistance while comfortably seated at a desk of one of the bankers, but that day I was denied any such help and even after showing multiple valid forms of ID at the very same branch I originally opened the account and had banked at for about 25 years and she told me I needed to provide my debit card in order to process the withdraw. I thought she wanted another form of ID, but after she had me scan my card she ask me to enter my pin, however I never NEVER use atm machines and didn't have my pin with me, besides when has it ever been necessary to produce a PIN to bank at your own hometown branch. So I told her if I had my PIN I wouldn't be struggling to stand here with only a cane to support me and trying to withdraw some cash. The blank look on her face said it all and since I was unable and unwilling to continue to stand there while she figured out how to do her job and appeared to embarrassed to ask a supervisor, so eventually I demanded she return my identification and I went to another local bank which I also use and they greeted me by name and completed the withdraw very quickly. I still use wellsfargo since I have all my bill paying setup with them and I like that there are branches all across the country, but I am disappointed in the treatment I got from my bank, and at that time I had a considerable amount of assets on deposit there and considering how many employees witnessed this I expected to get a call from one of the managers to apologize, but didn't hear a peep, so I now have substantially less on deposit in this bank, but I still use it as my primary so I'm going to offer them a 3 star rating for the many years we've done business, but it's just a shame they have lost the appeal of small town banking they once had when everyone who worked there knew me and never requested ID.

Frequently Asked Questions About Wells Fargo Bank

What are the regular hours of operation for Wells Fargo Bank in Hockessin, DE?

Wells Fargo Bank in Hockessin, DE is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays and Sundays.

When is the drive-through service available at Wells Fargo Bank in Hockessin?

The drive-through is available Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends.