Wells Fargo Bank

Reviews

• LO

  Luis Ojeda

  Jan 2, 2026
  1.0
  To be very honest, the attention to opening an account is below the minimum acceptable. I went and the person who attended me was extremely distant from my interest in opening an account. I felt an attitude with a lot of discrimination on the part of the person who attended me. He didn’t even offer me a follow-up appointment to bring the huge list of documents to open an account. It was a disappointing experience. Do it better Wells Fargo
• NM

  Nick McGaffin

  Oct 1, 2025
  5.0
  Tiffany helped me today and she was amazing. So pleasant and cheerful and she clearly (and patiently!) answered everything I kept asking her. She honestly went the extra mile to make sure I had what I needed. I didn't get the name of the branch mgr but she was wonderful too, I was so happy I went to this location!
• QJ

  Quentina Johnson

  Jul 4, 2024
  5.0
  Absolutely best experience in person at this particular location 801 Pennsylvania Avenue with Wells Fargo after various attempts by phone and also with a different location to resolve an issue for a deceased relative’s estate. At this branch I was greeted promptly and professionally by bank staff prepared to assist customers as soon as anyone entered.the location. Jonathan, the personal banker who assisted me, explained the process and proceeded to diligently investigate how to resolve the issue in a very thorough manner. If there was not an immediate answer to resolve a specific detail or question, he would find the answer through directly engaging with his back office coworkers. Jonathan is extremely competent. I have previously experienced other bank locations with employees shifting their responsibilities in front of customers to other employees who are unavailable and ultimately not being helpful. That was not the case at this branch location, each employee was ready to engage with one another to help a customer. I hope Wells Fargo uses this branch location staff as a model for other locations on how to get the job done! Jonathan is awesome!
• PP

  Patrick

  Sep 27, 2022
  5.0
  So I don't normally bank with Wells Fargo, but I was trying to open a credit card that is held by them. Unfortunately, Bilt has not figured out how to do it right, and wanted documents faxed over to them, however their fax numbers were not responsive. I walked into this Branch and was helped by Dukes Diallo. On the first day, he was also unable to get the fax to go through. However, over the course of the next two days, he worked on the issue and was eventually able to get Bilt to give him an alternate method to send the documents. All the while he called me to give me updates. I'm still waiting to see if Bilt fixes things on their end, but I will say that I'm very happy with my experience with this branch and their staff.

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