Webster Bank

Reviews

• CP

  Cheryl Persaud

  Mar 3, 2022
  1.0
  I was inside the bank today at 10am. The guy in front of me was rightfully frustrated that he had just waited over 20 minutes in the drive through while the clerk was dealing with a complicated issue with the customer in front of him. He then gave up and came inside and waited another 10 minutes in line. He explained the situation to the teller saying they should have asked the other customer to come inside instead of holding up the only drive up window. The teller just blew off his complaint with the line "I'll let someone know". At this point a manager came over and very rudely asked "what is your issue?" To which he again explained the problem. She just made excuses that she is new and she can't help as a teller (not even the issue at hand). Neither employee apologized for the situation and the manager continued to be extremely rude and unprofessional towards the guy. I believe her name is Susan. Perhaps Susan needs more training in customer service or shouldn't have a manager position at all if her go to response to a valid complaint is a nasty attitude.
• JR

  J Renla

  Jul 17, 2019
  1.0
  Waiting foreveR even tho is not busy. Don’t recommend open bank account from here.
• AA

  A A

  Nov 4, 2018
  1.0
  I went here once and twice and both times, I had to wait a very long time in line which was frustrating because I simply had to drop off a deposit for work.
• WW

  Woods Walker

  Sep 14, 2017
  1.0
  Tried to use the ATM to deposit my check today but for some reason there was no deposit option given on the screen. Tried the walk up one and same result.

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