Webster Bank

Reviews

• YE

  Yeison Encarnacion

  Jan 26, 2024
  1.0
  I go there all the time today the manager refused cash my pay check and I have a bank account with them 😔😔😔
• JJ

  John J

  Sep 8, 2023
  1.0
  Something is really off here. I brought my 93 year old mom in since it's her bank. It seemed like total confusion even though there were only two customers and five people working there. No one seemed to know what they were doing. One teller did mention some new system and that the bank had merged a year ago but still, polite customer service should come first no matter what issues you may be having with your computers. All four (one stayed in her office) were curt and distracted and left us standing for quite some time since only one teller was waiting on customers. Each new customer seemed to bring some new major problem that could not be solved. We finally sat down after we were told our transaction would take some time. After ten more minutes of waiting and listening to loud ranting in Spanish by all the tellers and no one acknowledging us, I walked up to the counter again and was brusquely told that we could go to another bank since they didn't know how to do the transaction and it would take them a while to find out. No apology given and no consideration of what it took to get my elderly mother (who has considerable trouble walking) there in the first place. I'll never go back here. The parking is the worst too. We then went down the road to Bank of America and had a completely different experience. It was so pleasant there.
• OV

  Olivia V

  Nov 1, 2017
  5.0
  Everyone on their team is kind, patient and extremely helpful with all of my requests.

Frequently Asked Questions About Webster Bank