PeoplesBank Banking Center & VideoBankerITM

Reviews

• IN

  Its Nueve

  Oct 4, 2025
  5.0
  Great Customer Service And Friendly Atmosphere , To Top It Off They Have a Coffee Station ☕️☕️⭐️⭐️⭐️⭐️⭐️.
• NH

  Nyah Hall

  Jun 7, 2025
  1.0
  Horrible experience with Linda. I am writing to express my disappointment with the level of customer service I received during a visit today 6/7 at your West Hartford, CT branch. As a new customer who opened an account online just two days prior, I had high expectations for in-branch service. Unfortunately, my experience was far from satisfactory. Upon arriving at the branch to deposit a cashier’s check from my previous bank, I was assisted by a helpful representative. However, another employee named Linda unexpectedly interrupted the transaction. She criticized the representative in front of me, claiming the process was being mishandled, and took over the interaction because of this my account balance became inaccurate due to Linda's interference. Although Linda attempted to correct it her own mistake she was ultimately unable to do so and had to contact customer service for assistance. What concerned me most was that Linda proceeded to loudly announce my FULL account number, the deposit amount, and my current balance in a public setting, within earshot of other customers. Given the size of the deposit, I found this to be a serious breach of my privacy and basic customer confidentiality. When I raised this concern, Linda was very disrespectful and dismissive. She told me that "she don't know what to tell me that this is her job and stated that if I am unhappy I can take my money elsewhere. Her attitude was not only unprofessional but entirely inappropriate, especially considering the sensitive nature of the information involved. As a result of this experience, I informed the original representative that I no longer felt comfortable continuing with the new accounts and requested to close them. This incident has left me deeply concerned about the security of my personal and financial information at your institution. I strongly urge you to address this matter internally and ensure that all staff—especially those in direct contact with customers—are properly trained in maintaining professionalism and upholding privacy standards. I would like if someone from corporate can reach out to me so I can put in a complaint. This is unacceptable. I would also like if camera footage can be pulled as well. I never experienced this type of service before let alone from a so called manager.
• JJ

  Javil John

  Dec 27, 2021
  5.0
  Kris & Roma & other staff are friendly and welcoming. Free coffee and great banking experiences. I recommend opening an account at this location.
• HB

  Hannah Bush

  Nov 9, 2021
  5.0
  PeoplesBank is truly a community bank that wants to support, connect and give everyone individual attention. As a representative for Ballet Hartford, we couldn't have asked for a friendlier staff who is eager to share in our vision of bringing the arts to our community. The new location on LaSalle Road is beautiful and you can be sure to be greeted with a smile and the very best attention. Thank you PeoplesBank!

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