Webster Bank

Reviews

• AD

  Alexander Demchuk

  May 24, 2024
  5.0
  Josh provided excellent customer service over the phone
• ML

  Mark Laigle

  Jan 4, 2024
  1.0
  Guess what ATM out of service again! This may be the last straw.
• AF

  Amy Fratta

  Oct 30, 2023
  1.0
  I usually only bank at Credit Unions, but my husband has an account here and insisted this is where we open our joint account. Went into lobby, there were 2 tellers and only 2 people ahead of us. So we did not wait long to be helped. The teller started our transaction, took our id’s and some information. All was well until a line of about 4 arrived behind us. The teller stopped what she was doing and said “ I’m going to need you guys to have a seat and wait for the manager to take you into his office. I can’t have only 1 teller open right now”. Note. There was a woman being helped by another teller and was taking a long time as well. She was not asked to go have a seat. We sat for about 10 minutes. We waited until the last person in line was helped. We approached her and asked how much longer until the manager could see us. She phoned into him and was told 10 mins. Another note. Now that all the customers in line were attended to, why could she not help us? So we told her we would need to come back. But honestly, if they are willing to let a new account just walk out the door, I don’t have much hope for future customer service. Will certainly not be opening an account with them.
• ML

  Mark Laigle

  Aug 21, 2023
  1.0
  I am so done with this location! ATM is always down, new staff is not helpful at all. Used to get treated like a real person when I went in there. Now everything has to be done online. If I wanted online banking I would have signed up for that. Sad to see this branch wasting away. Goodbye

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