TD Bank

Reviews

• AK

  Aleigha Kallert

  Aug 30, 2025
  5.0
  Jennifer was super helpful with setting me and my fiance up with a joint banning account and some other troubles we had! Thank you so much!
• JL

  JIM LE

  Apr 8, 2025
  1.0
  Very disrespectful people work here.
• DD

  Danielle

  Aug 31, 2020
  5.0
  First - to all of the negative reviewers about this branch, I have a few things to say. WITHOUT an account, the answer is NO to all of the ridiculous attempted services without a fee. You cannot simply cash check without a fee, NO you can’t exchange coins for cash and NO, you can’t use a foreign ATM without a fee! This is true at ALL banks. I love how people without accounts, or have an account with probably less than $100 (insert eye-roll here) have the overwhelming need to leave negative reviews for a local business! It’s just crazy to me! GO TO YOUR OWN BANK and you’ll be able to get these services done without an issue...or have you already tried, and it doesn’t work there either? UNBELIEVABLE! Now, for my review. I have been banking at TD Bank for years, both in the United States and I also hold accounts in another country as well. The staff here is incredible. Always very courteous and helpful, always ready to offer guidance or reverse a fee if I’ve made a mistake etc. I get that during this COVID pandemic the wait times have been a little longer, as is true for ALL BANKS. I’ve learned that patience on my end allows for a positive experience every time for everyone. We left Plainville, CT in 2013 and moved to Chicago and subsequently, we now reside in Florida - while we do have local TD branches here that have always been very helpful, I still call this branch for some of my more in-depth banking needs and conduct business out of this branch whenever I am in town. Both the Manager and the Assistant Manager have always been willing to assist me with all of my transactions without any issues. Thank you to both Fabienne and Matt, both of whom have been the leaders in this branch for a little over a year. Your service continues to be outstanding and your staff is always pleasant. Thank you for your great leadership and always providing outstanding service. It’s disheartening to only see 2-stars next to this TD branch location - but when you take the time to read the details behind the poor score, you can see that it isn’t a true reflection of the branch or its’ staff. It has to do with the ridiculous transaction requests from non-account holders whose expectations, it seems to me, to belong to a class of people who believe they are “entitled”. Frankly, this country has a growing problem with people who feel entitled. To the “entitled” nay-sayers, move on. To those wanting a great customer experience and are looking for a local business to support, I would encourage you to open an account here and get to know the staff, you won’t be disappointed!
• DS

  D2toons Studio

  Aug 16, 2018
  1.0
  TD Bank in Plainville is the worst place I have ever been in. I been there a total of 3 time. The first 2 were through the drive-thru and since I dont have an account I have to pay $7 out of the check I was cashing. Which was fine. This time I was going in to cash a check and to ask about opening a business account. The vibe I got from the man who greeted me seemed push as if he was not wanting to be working... he asked what he could do to help. I said I have to cash a check. He quickly asked if I had an account and I said no. Before I could even utter another word he said well it's a $7 fee. I decided I'd do the transaction and be done. He seemed as if I was entrupting him. He asked for my ID which I provided. He asked for a second form of ID so I gave him my Webster atm card. The same second form I used 2 other times at this very same location. The card is old and the back is rubbed down. He said he couldnt use it. Because the signature was no longer there. I explained I been there doing the same transaction a few other times and used it with no problems. I also explained I need to pay a bill and had cash the check there so I can deposit cash in to my Webster account. Could i sign the back atm so he can read it. He said no sorry. I asked for my ID and the check and before giving me the items be marked the check. I asked why would he write on it...He said he had to mark it because rejected it. So it was useless. Now I have to go back to my client explain this and I will do everything I can to make sure they change their bank as well anyone else I can. #TDBank #TotalDisgrace poor customer service and they careless about the community.

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