Citi

Reviews

• CC

  Carolina Cuevas

  Jan 4, 2026
  1.0
  Worst bank ever. Save yourself a headache and your money and do not bank with Citi bank. They will let people steal your money and claim they have done an investigation months later to take the credit out and favor on the scammers who took your money. Find a bank that activates about their customers and their money do NOT bank with Citi I promise it will be the worst mistake of your life
• SK

  Stephanie Knollwood

  Jun 21, 2023
  1.0
  The banker I dealt with, Jahaira, is either completely incompetent at her job or it’s a policy at Citi to make things as inconvenient as possible for their customers. My accounts were hacked and I went in to get some help but instead sat there for over an hour listening to her say “sorry, no” to almost all of my question. I asked Jahaira to help set up alerts for my account and was told me I had to do it myself, I asked how and she said she wasn’t sure. When I asked about my changing my statement cycle to the first of the month, she said it was imposible. I asked about correcting the spelling of my name, she told me I had to provide proof of a legal name change to which I presented my driver’s license and she said it wasn’t enough. HOW am I supposed to provide a notice of a legal name change when they made a typo in my name. Frustrated, I went home. Jahaira later called me back and notified me that she would be charging me to order new checks as if it was my fault my account was compromised. I ask if anything could be done as I had been a customer for at least 15 years and was told my relationship does not provide me with free benefits. I came in looking for help to protect the security of my account and the only thing Jahaira helped me understand was I desperately needed to move my money to an institution who values my business.
• YV

  Ysabel Viegas

  Jun 1, 2023
  4.0
  Personnel are very professional
• PR

  Priscilla Rivera

  Jan 14, 2021
  5.0
  If you require a notary, please see Theodore Russell. I came into the branch to have closing docs processed. Ted was very thorough, knowledgeable and even re-printed the docs when he noticed pages were missing. Thank you Ted for making me feel at ease and confident that there will be no issues with my documents! You are the best!
• KB

  Kevin Bedoya

  Apr 29, 2016
  1.0
  I arrived around 3:30 I just needed to open a checking account... First they said to waith for 10 minutes...after 40 minutes I was still waiting. So I left... I am comming back for sure!

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