TD Bank

Reviews

• EM

  Eman Mohammadi

  Aug 12, 2025
  1.0
  Last week, I was told to wait for a call on Monday to pick up a letter. Today is Tuesday, and as of now, no one has called me. I called them three times, left several voicemails, and they never got back to me. Terrible customer service.
• JC

  Jared Coogan

  Feb 11, 2021
  1.0
  Not much to like about greedy corporate financial institutions that love sticking it to the younger generations and those living in poverty at every available opportunity. Customer service employee's at this location seem knowledgeable and do their best to keep up with the New Haven traffic.
• JK

  Jennifer Kirabo

  Oct 20, 2020
  1.0
  I am absolutely APPALLED by the "customer service" (if you can even call it that) that I was given on Friday 10/16 at this location. From the moment I walked in the door I was met with attitude by Stephanie who spoke to me extremely condescendingly. I then was sent over to Jennifer, who lied straight to my face about her inability to send a wire to the country I was there to send a wire to, when the very NEXT DAY I went to the TD in Branford and sent the wire, no issue. Jennifer was rude, ignored me and acted as if I wasn't there. But Stephanie certainly took the cake. These two should never be in the position to deal with customers, as they lack the interpersonal skills and empathy required to deal with human beings. I don't know what they thought I was doing there, but both made me feel extremely uncomfortable, like they thought I was a criminal or something. No idea what they thought I was doing- but I provided them not only one, but TWO forms of ID, my TWO TD BANK CARDS, my business card and logged in to my accounts right in front of them. It was absolutely unwarranted and ridiculous. Customers should never be made to feel this way. Stephanie's attitude was disgusting and so unprofessional. They made judgements for whatever reason, perhaps their limited worldview, and this terrible experience has made me decide to close both my accounts at TD and take my business elsewhere. Clearly I am not the only one who experienced this kind of interaction based on all the reviews here. Hope corporate takes note.
• YV

  Yaritza Vazquez

  Jul 18, 2020
  1.0
  This is the only place that still got their lobby closed. The situation with covid has gotten better and they’re still closed. And the drive thru lines outside are ridiculous

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