KeyBank

Reviews

• FG

  Francis Gozo

  Nov 13, 2025
  1.0
  Wao hoy estube una mala situación con un trabajador de este banco especificamente con un señor es gerente de unos 40 a 50 años muy mal servicio saliz del banco muy enojado por su repuesta anti profesional Noce como lo tiene hay perdí mi tiempo al ir al lugar nunca viera pasado algo así me siento indicado en saber que ese banco tiene personal contan mal carácter..
• HB

  Habbiegale Brown

  Nov 10, 2025
  5.0
  I had a great experience so far with setting up my accounts. Natasha was thoughtful and walked me through the whole process. Last week I hit a snag where my account was restricted and she was able to help me in less than two hours.
• PE

  Pam Ellison

  Oct 17, 2025
  1.0
  Unacceptable Treatment & Mishandling of Cashier’s Check (Fairfield / Milford, CT) Describing a complaint about the unacceptable service and conduct my family experienced at your Fairfield and Milford, CT branches. The sequence of events below demonstrates a pattern of errors and extremely poor management that has caused my family unnecessary stress, lost time, and financial risk. Summary of incident: A KeyBank teller issued my father a cashier’s check that contained no check number (all zeros). This is a fundamental error for a financial institution. When my father returned to the branch to have the issue corrected, he requested to speak with a manager. Instead of resolving the situation, branch manager Bruna Memaj verbally removed my father from her office and told him to leave. At one point she threatened to call the police. This is unacceptable behavior from a manager toward any member of the public or a client. My father is not an account holder at KeyBank; he was issued a cashier’s check by a business partner. Despite that, your staff’s handling of the situation was irresponsible and escalatory. After the second cashier’s check was issued, the deposit at the receiving bank was delayed for two days and then inexplicably subject to a stop payment. We were given no explanation, and it appears the stop payment may have been applied intentionally (by Bruna). We have tried to escalate the matter to corporate and to branch staff at both Fairfield and Milford, but we have been ignored — no one has returned our calls or provided answers. This treatment is intolerable. My father spent eight hours and PLUS resolving an error that was created by your staff, and received nothing but t silence in return. Being told to “get out” and threatened with law enforcement by a manager is not just rude — it is a severe breach of professional conduct for a bank representative.
• DC

  Davida Clarke

  Aug 19, 2019
  1.0
  This is absolutely the worst bank I have ever gone to. I visited the bank on two separate occasions and the same employee Amy was beyond rude. The first encounter I didn’t report, however the second time the way she treated me was beyond repulsive I reached out to the branch manager and have yet to receive a response. Will be reaching out to someone higher ASAP . This woman is beyond racist and needs to be retrained on customer service.
• AM

  Antonio McCray

  Feb 28, 2018
  4.0
  Don't know about other branches, but the current team is one of a kind. Will go above and beyond to assist you.

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