KeyBank

Reviews

• VG

  Veronica Greenfield

  May 19, 2025
  1.0
  Atm out of service after having just went to the main st location and couldn't get into the separate atm room. Keybank has gone extremely down hill the last few years and every single atm never works. I wasted my time going to one, then this one wasn't working. Absolutely useless and unacceptable
• CP

  Chris Post

  Aug 6, 2024
  1.0
  No one knows what they're doing
• AR

  angelica reyes

  May 3, 2024
  1.0
  indeed all of the reviews are correct. i went to the atm it TOOK all of my money then proceed to just give me a receipt back saying they can’t put the money in my account or return it. nothing was wrong with the money mind you i was given a folded dollar back that slipped in there but yet the rest could not be returned?!?! on top of that when i called saying i need that money back or for it to be put into my account they said it’ll take 45 days despite me being on camera and having a receipt. at this point it’s theft! people have bills to pay stop taking peoples money!!!
• HB

  Hector B

  Mar 25, 2023
  1.0
  This Key Bank has been discriminatory since the day I opened my account back in 2019-2020. I went in to have the phone number changed on my account so that I could access my online banking and the young blonde teller girl was very snobby and rude to me. I was clearly judged by her and dismissed by the two older women tellers. She also pretended to enter the new number that I gave her and when I arrived home and tried to access the online banking, the number was not changed. Also, the only working personal banker refused to help me due to the banks closing hours even though he had taken an older white male who did not have an appointment before me, yet I was unworthy of being attended. The camera shows that I arrived at the bank during business hours and shortly after the older white man. I'm not one to throw out accusations of discrimination especially online. However, this has been an issue for several years along with the Key Bank on Main Street in Manchester. If I can be represented legally, I will go that route and have the money awarded to a charity as this is about the principle and not the money. It is not right that just because of my appearance and lack of adequate funds in this account that I be SHAMED in front of people. Lastly the only name that I was given as a point of contact was for the VP Branch Manager Douglas Vieira as none of the other employee provided me with their names or cards. You have a very loyal team working for you Mr. Vieira as giving up your point of contact was more convenient for them. You may want to teach your team the meaning of integrity and loyalty as it is lacking here and seem to be present for only the "HAVES." I can't imagine being traumatized with the fact that the words integrity and loyalty do not exist in banks due to my experience with this branch of Key Bank. I've filed a grievance with proper authorities, and this will be addressed. As soon as I get things in order, I will be closing this account. It affects my health by giving me anxiety and this should not be.
• LM

  Luis Mental

  Nov 11, 2021
  1.0
  If I could rate this bank a 0 I would. The worst customer service I've ever experienced at any bank . Waiting 20 mins in a lobby before anyone asked if I need help. everytime I call the answer the phone as if it's there personal number and they can never seem to help with any of my issues. They simply tell you to call customers service. Your better off sticking your savings under your pillow than banking with them .

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