Webster Bank

Reviews

• JF

  Jeff Fiorino

  Aug 1, 2022
  5.0
  Can’t say enough good things about you great tellers at Webster bank! Marta Mo Heidi, great job as always making me feel valued as a user of the bank! Always such a friendly smile and greeting whenever I come in! Five star satisfaction rating all the way!
• XP

  x P

  Jan 28, 2021
  1.0
  So I have been a Webster Bank customer for 16 years. I recently chose to close my account because I am so frustrated with the disaffected, impersonal service I have received. To quote the great Maya Angelou "When someone shows you who they are, believe them the first time..." I should have known what was coming from Webster many times over the years as they nickel and dimed me. One memorable example of this was when we took a family vacation. I made sure to pay all my bills via online banking prior to our departure. Well, I had an unanticipated debit from my account that meant that all of the payments I had set up weren't going to clear if I didn't transfer funds from my savings account where I had more than enough money to cover the bills. When I tried to transfer the money, I was informed that I had already reached my transfer limit for that cycle. I called my local branch firmly believing that they would help me. Nope. I was told I could physically come into the bank to withdraw the funds from my savings account and deposit it into my checking account. I explained (again) that I was on the other side of the country to no avail. They couldn't help me...and I was charged overdraft and transfer fees for every bill that came due. I should have learned my lesson. Recently I had funds stolen from my account. The bank did not make this discovery; I did. When I notified them, it had been more than 60 days from the first incident of theft, so according to the fine print, they were not required to refund any of the stolen money from that point on....this was thousands of dollars. Not only were they unwilling to compromise at all to even refund the money that had been stolen in the last few days, they did not even follow their own policy of supplying me with the documents they used to make this decision. I attempted to obtain these documents with repeated requests via phone and email. Somehow, in spite of the fact that I was easily able to communicate with the branch manager via email these documents that they claimed they sent me never appeared. The branch manager dropped the ball on this several times. I had to follow up over and over again, to no avail. Their fine print also says that they work to monitor accounts and prevent fraud, how did this fraud escape them. My credit card company calls and emails all the time about new/different/unusual charges....I have never been called or notified by Webster about suspicious charges. I now understand that they DON'T CARE. It's not their money on the line, and they DON'T CARE ABOUT YOUR money. For a customer who chose a this bank 16 years ago because I believe in investing locally, to have such impersonal and uncaring service is truly disappointing. Do yourself a favor. Stay away from Webster. I have closed my account and will be banking elsewhere.
• LA

  Leslie Auer-Anderson

  Aug 22, 2019
  5.0
  The manager of this branch is outstanding. He is very knowledgeable, extremely personable and always remembers my name. I may be moving my accounts to Webster.
• KP

  Kristi Pierson

  Dec 26, 2018
  2.0
  They dont count change. Our store gets shorted with uncounted rolls of change. Its a bank. Count the money... May have to get our change elsewhere....
• JS

  Joanne Seamans

  Jul 9, 2013
  2.0
  This bank is not concerned with having a good relationship with customers. They cleaned house about two years ago. Got rid of a nice manager and his staff because they were nice to customers. Now they are concerned with getting as many fees out of you as possible. They would not refund a $37 overdraft fee when they paid an installment loan that did not have to be paid that day before a credit card debit, causing the overdraft. They are supposed to pay your debits before taking out a loan payment. They refused to refund the $37. The manager they fired would help the tellers out when it got busy. It wasn't beneath him to get on a window. The one they have now won't even look at you and say hi. A teller also would not deposit a check I made out to my husband from my business account as cash when it was a Webster check. I had to make a check out to myself, cash it and then deposit it into his account. Totally ridiculous. I would not recommend this branch.

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